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Distance and online learning Call Centre courses
Call Centre - Achieving Best Practice- Virtual Training - Online course
PTP Training & Marketing Ltd
- Short course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Delivery of study materials
- Support service
- Online campus
...the importance of customer care in relation to incoming calls How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods... Learn about: Best Practice, Call Centre...
Price on request
...the importance of customer care in relation to incoming calls How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods... Learn about: Best Practice, Call Centre...
Save 89%
Call Centre & Customer Service Training Course - Online
John Academy
- Course
- Online
- Different dates available
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Defining Buying Motives, Call Centre, Case Study...
£ 20
£ 199
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Defining Buying Motives, Call Centre, Case Study...
Save 82%
Call Centre Training Course - Online
Staff Training Solutions
- Course
- Online
- Intermediate
- Different dates available
...Course Benefits Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world... Learn about: Customer care operatives, Sales Promotion, Customer Service...
£ 69
£ 395
...Course Benefits Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world... Learn about: Customer care operatives, Sales Promotion, Customer Service...
Call Centre Agent Training - Online course
One Education
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Online campus
- Support service
- Delivery of study materials
... in the course. Upon completion, you will be able to work in any organization as a call centre agent... Learn about: Telephone Communication, Communication Training, Out of Voice Mail Jail...
£ 425
... in the course. Upon completion, you will be able to work in any organization as a call centre agent... Learn about: Telephone Communication, Communication Training, Out of Voice Mail Jail...
Save 88%
Level 2 Certificate in Call Centre & Customer Service Training - Online course
Alpha Academy
- NVQ
- Online
- Different dates available
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
...and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated... Learn about: Call Centre, Key Steps, Phone Etiquette...
£ 22
£ 199
...and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated... Learn about: Call Centre, Key Steps, Phone Etiquette...
Call Center Training - Online course
Skill Express Ltd
- Course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Online campus
- Support service
- Virtual classes
... will keep you ahead of others and develop your communication and intrapersonal skills. Our course on Call Centre Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. It will... Learn about: Sales Training, Telephone Communication, Communication Training...
£ 199
... will keep you ahead of others and develop your communication and intrapersonal skills. Our course on Call Centre Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. It will... Learn about: Sales Training, Telephone Communication, Communication Training...
Save 88%
Call Center & Customer Service Skills Training - CPD Certified - Online course
iStudy
- Course
- Online
- Beginner
- Different dates available
... bonuses. Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems and ultimately close the deal. You will likewise learn the skills to enhance your productivity and performance. This will produce a good working... Learn about: Wrapping Up, Speaking Like a Star, Customer Service Skills...
£ 25
£ 219
... bonuses. Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems and ultimately close the deal. You will likewise learn the skills to enhance your productivity and performance. This will produce a good working... Learn about: Wrapping Up, Speaking Like a Star, Customer Service Skills...
Call Centre & Customer Service Training Course - Online
Janets
- NVQ
- Online
- Different dates available
- 1 Year
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
...Nine – Goal Setting Module Ten – Key Steps Module Eleven – Closing Module Twelve – Wrapping Up Activities Call Centre & Customer Service Training Course... Learn about: Customer Service, Call Centre...
£ 313
...Nine – Goal Setting Module Ten – Key Steps Module Eleven – Closing Module Twelve – Wrapping Up Activities Call Centre & Customer Service Training Course... Learn about: Customer Service, Call Centre...
Save 77%
Call Centre Certificate Course (Level 3) - Online
Brentwood Open Learning College
- Course
- Online
- Intermediate
- Different dates available
...• Vocal techniques that enhance speech and communication ability. • Techniques for managing stress. Call centre certificate course, consists of the following seven units... Learn about: Call Centre Certificate Course, Communication Training, Sales Training...
£ 89
...• Vocal techniques that enhance speech and communication ability. • Techniques for managing stress. Call centre certificate course, consists of the following seven units... Learn about: Call Centre Certificate Course, Communication Training, Sales Training...
BPO/Call Centre - Online course
Rapid Skillz
- Course
- Online
- Intermediate
- Different dates available
- 3 Months
...This is in the form of 2D & 3D lessons, animations, videos, audio narratives, etc. What will I get after the completion of the course? After completion... Learn about: Calm Under Pressure, Call Centre, Effective Communication...
£ 54
...This is in the form of 2D & 3D lessons, animations, videos, audio narratives, etc. What will I get after the completion of the course? After completion... Learn about: Calm Under Pressure, Call Centre, Effective Communication...
Call Centre Agents - Online course
Taylor Mason Training
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
- Support service
- Delivery of study materials
- Virtual classes
- Online campus
...The value of personalising interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress... Learn about: Call Centre, Call Handling, Improve Communication...
£ 949
...The value of personalising interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress... Learn about: Call Centre, Call Handling, Improve Communication...
Courses For Success
- Course
- Online
- Different dates available
... and understand call centre strategies Identify different types of buying motivations Creat SMART Goals Familiarise yourself with strategies to sharpen effective communication Use proper phone etiquette Set benchmarks Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required... Learn about: Call Centre, Confidence Training, Sales Training...
Price on request
... and understand call centre strategies Identify different types of buying motivations Creat SMART Goals Familiarise yourself with strategies to sharpen effective communication Use proper phone etiquette Set benchmarks Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required... Learn about: Call Centre, Confidence Training, Sales Training...
Call Centre Training: Sales and Customer Service Training for Call Centre Agents - Online course
Churchill Square Training & Development
- Course
- Online
- January
...participants will explore Albert Mehrabian’s study on communication and how it affects telephone communication. Participants will also learn the role that... Learn about: Customer Retention Strategy, Customer Manager, Customer Service Skills...
£ 39
...participants will explore Albert Mehrabian’s study on communication and how it affects telephone communication. Participants will also learn the role that... Learn about: Customer Retention Strategy, Customer Manager, Customer Service Skills...
Part Time MBA Specialization in Call Centre Management - Distance Learning course
National Institute of Retail and Management
- Course
- Distance Learning
- Different dates available
- 2 Years
... Centre domain... Learn about: Retail Management, Business and Administration, Business Administration...
£ 345
+ VAT
... Centre domain... Learn about: Retail Management, Business and Administration, Business Administration...
Call centre training - sales and customer service training for call centre agents - e-book - Online course
Dita Consulting
- Course
- Online
- Different dates available
...Remember to review the resources below (if any) as they often form part of the course and may be covered within the knowledge test. PLEASE... Learn about: Communication Training, Customer Service, Call Centre...
Price on request
...Remember to review the resources below (if any) as they often form part of the course and may be covered within the knowledge test. PLEASE... Learn about: Communication Training, Customer Service, Call Centre...
MBA Specialization in Call Centre Management (Fast track) - Distance Learning course
National Institute of Retail and Management
- Course
- Distance Learning
- Different dates available
- 6 Months
...Retail Management as a compulsory specialization has been arrived at after keeping into consideration the way Retail Industry in India has grown and... Learn about: Retail Management, Corporate Finance, Business and Administration...
£ 345
+ VAT
...Retail Management as a compulsory specialization has been arrived at after keeping into consideration the way Retail Industry in India has grown and... Learn about: Retail Management, Corporate Finance, Business and Administration...
Telephone Techniques - Online course
Taylor Mason Training
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
- Support service
- Virtual classes
- Delivery of study materials
- Online campus
...This telephone techniques course provides each learner with the knowledge and practical abilities required to meet these expectations and deliver a first class experience... Learn about: Telephone Skills, Customer Care, Call Handling...
£ 949
...This telephone techniques course provides each learner with the knowledge and practical abilities required to meet these expectations and deliver a first class experience... Learn about: Telephone Skills, Customer Care, Call Handling...
Save 81%
CPD Courses
- Course
- Online
- Intermediate
...Course Benefits Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world... Learn about: Telephone answering, Call Centre, Call Handling...
£ 74
£ 395
...Course Benefits Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world... Learn about: Telephone answering, Call Centre, Call Handling...
Save 81%
Telemarketing Course - Online
CPD Courses
- Course
- Online
- Intermediate
...be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress... Learn about: Telephone management, Call Centre Training, Telephone Sales...
£ 74
£ 395
...be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress... Learn about: Telephone management, Call Centre Training, Telephone Sales...
2 reviews
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I had the best experience.
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Oxford Home Study College
- Course
- Online
- Intermediate
- 48 Weeks
...• Techniques for managing stress. For apply online please visit website:http://oxfordhomestudy.com Email: info@ oxfordhomestudy.com Phone: +441865686162... Learn about: Call Center Courses, Call Handling, Customer Relationship Management...
£ 385
...• Techniques for managing stress. For apply online please visit website:http://oxfordhomestudy.com Email: info@ oxfordhomestudy.com Phone: +441865686162... Learn about: Call Center Courses, Call Handling, Customer Relationship Management...
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Thank you
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I had the best experience.
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Save 76%
2 reviews
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Excellent experience. I hadn’t studied since a long time ago so I didn’t feel sure enough the first time I signed up at this course, but I must say it really surprised me thanks to it was imparted in an informative and practical way.
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It is truly brilliant online course I just undertook, it was nicely exhibited and in depth course to learn.
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Global Edulink
- Course
- Online
- Intermediate
- Online campus
...The customer is always right, right? Train for spectacular call centre success Do you work for a call centre dealing with product support or information enquiries? Or, carry out telemarketing? Or, perhaps, make other types of calls on behalf of a charity or political organisation... Learn about: Important Asset, Important Customers, Potential customers...
£ 59
+ VAT
...The customer is always right, right? Train for spectacular call centre success Do you work for a call centre dealing with product support or information enquiries? Or, carry out telemarketing? Or, perhaps, make other types of calls on behalf of a charity or political organisation... Learn about: Important Asset, Important Customers, Potential customers...
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Excellent experience. I hadn’t studied since a long time ago so I didn’t feel sure enough the first time I signed up at this course, but I must say it really surprised me thanks to it was imparted in an informative and practical way.
← | → see all
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It is truly brilliant online course I just undertook, it was nicely exhibited and in depth course to learn.
← | → see all
Save 90%
Customer Service Skills Diploma - Online course
Study365
- Course
- Online
... on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including: Contract Centre Supervisor Customer Service Team Leader Customer Relations Advisor Hotel Manager Sales Manager"... Learn about: Stress Management, Call Centre, Team Training...
£ 39
+ VAT
... on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including: Contract Centre Supervisor Customer Service Team Leader Customer Relations Advisor Hotel Manager Sales Manager"... Learn about: Stress Management, Call Centre, Team Training...
Save 75%
1 Training
- Course
- Online
...payment options, exam, and enrollment requirements, etc. " Description COURSE CURRICULUM 1. CUSTOMER SERVICE PRINCIPLES The Value of Customer Good Service... Learn about: Call Centre, Telephone Customer Service, Customer Service...
£ 29
...payment options, exam, and enrollment requirements, etc. " Description COURSE CURRICULUM 1. CUSTOMER SERVICE PRINCIPLES The Value of Customer Good Service... Learn about: Call Centre, Telephone Customer Service, Customer Service...
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