E-mail Etiquette

E-mail Etiquette - 2 Hour Worskhop
A unique new worskhop which helps organisations and people avoid legal action, loss of revenue, conflict and email overload.
Suitable For:

Anyone who uses e-mail within their job role ... i.e. all of us!

Overview:

• Are you aware of the liabilities of the employer and employee when using email ?
• How do you develop email skills that maximise revenue and reduce conflict ?
• Are the amount of emails you send and receive having an impact on your work ?
• By joining this2 hourworkshop, you will learn how to manage and reduce the risks of email and the negative impact it can have on both your bottom line and reputation.
• Up to20 participantscan attend this training workshop

→ Interactive exercises allow people to reflect on their own email behaviour
→ Quick Reference Guide for each participant to take away with them
→ Examples of real-life organisation emails
→ Awareness and compliance with legislation and legal guidelines
Outline:

• Understanding Email and the Risks
  
  • The risks of email and its impact on the workplace
  • The nature and unique characteristics of email
  • How other people perceive email in your organisation
• You and Email
  Analyse your skills and personal awareness of:
  
  
  • How you use email and other forms of communication
  • Using email appropriately
  • Writing skills and personal communication style
  • Email protocols
  • Legal issues and compliance
• Getting the response you want and reducing email overload:
  • Writing for your audience and achieving the right outcomes
  • Making emails easy to read
  • Avoiding any misappropriate behaviour
  • Using the EMAIL © tool to get it right every time
• Awareness and Compliance:
  • Diversity and employment legislation
  • Copyright Infringement
  • Defamation
  • Organisation email policy
  • Contract agreements