Effective Commuinaction Level 3

This course provides an awareness of the principles of good communication and record keeping within a care environment, to ensure effective communication skills, and good practice when recording information.This course outline includes Interpersonal Communication - Body Language - Signs and Symbols - Written Communication - The Communication Cycle - Barriers to Effective Communication - Communication and Culture - Personal Space and Culture - Supportive Skills - Listening Skills - Assertiveness Skills – Managing.Maintaining Reports and Records Data Protection Act.Candidates must demonstrate a willingness to learn along with interaction of group activities. All candidates are issued with own learning materials and certification