Effective Communication

Course objectives:
On completion of this programme you will be able to:
-Develop effective questioning and listening skills
-Understand the true nature of assertiveness as distinct from aggression or submission
-Gain genuine confidence in communicating with others at all levels
-Develop the skills of assertive communication
-Increase self awareness around assertive behaviour and communication
-Meet your needs more effectively
-Build stronger relationships with others
Course content:
The true nature of assertiveness
-Defining terms - what precisely is assertiveness?
-Breaking the myths and misconceptions
The benefits of communicating assertively
-How assertiveness impacts on relationships
-The negative impact of other approaches
Behaviour
-Behaviour - getting it in perspective
-The four behavioural options
-How our conditioning prevents us being assertive - the two 'taboos'
-React or respond? - the distinctions
Rights and responsibilities
-An assertive 'Bill of Rights'
-Two way street: Achieving a balance between rights and responsibilities
Assertive language
-How we communicate
-The vital importance of integrity and congruence
-Assertive tone and body language Being responsive
-The power of active listening as an assertiveness tool
-Gaining empathy and understanding
Putting yourself forward
-Making requests and the psychology of asking for what we want
-Saying "no"
-Negative feelings assertion
Dealing with 'difficult' people
-Dissolving aggression in others
-Handling put downs
-Remaining calm and in control
Giving and receiving feedback and criticism
-"Soft on the person, hard on the issue"
-Key do's and don'ts on feedback and criticism
-Dealing with compliments
Review of Programme
Other Recommended Programmes
-Maximise your Time
-The Power of Influence