Effective Communication

To encourage two way communication and develop feedback skills. By exercise and video to demonstrate listening skills, clear instruction and effective questioning.

You'' look at what works about the way you communicate, what gets in the way of you being more effective and then a raft of tools and techniques to help you be more adept and self assured.

This is a practical day filled with exercises, games and discussion which will give you skills to handle difficult and tricky situations and give you more choice in the way you communicate with others.

At the end fo the course delegates will be able to:

* Demonstrate awareness of the barriers to communication

* Obtain facts by clarifying information, avoiding distractions, evaluating and acknowledging feelings.

* Demonstrate effective listening by role play and exercise

* List different forms of communication and the benefits of good communicaation