Effective Communication
Course
Inhouse
Description
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Type
Course
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Methodology
Inhouse
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Duration
1 Day
Understand the importance of successful communication. ®Understand what constitutes effective communication. ®Identify skills for effective influencing. ®Dealing with difficult situations. Suitable for: This course is aimed at anyone who wishes to develop their communication skills
About this course
Minimum of four delegates. Suitable training facilities are required regarding in-house courses. Please note that additional offsite facilities can be sourced at extra cost. (Travel costs may apply depending on location).
Reviews
Teachers and trainers (1)
Chrs Barnard
Managing Director / Principal Consultant
Course programme
Overview
Good communication is fundamental in all aspects of your working life. Breakdowns in communication affect customers’ satisfaction, working relations within the team and with work colleagues and result in a lower rate of productivity.
Target Group
This course is aimed at anyone with a good grasp of fundamental communication skills, who wish to develop these to an advanced level.
Objectives
By the end of this course delegates will be able to;
® Understand the importance of successful communication
® Understand what constitutes effective communication
® Identify skills for effective influencing
® Dealing with difficult situations
Course Content
Below is an overview of the topics that are covered. Please note that if this course is delivered on an in-house basis, the content can be tailored to meet your specific requirements.
® Effective Communication
- Key principles
- Barriers
- Call Analysis
® Advanced Communication Skills
- Listening & questioning
- Vocal techniques & body language
- Providing & conveying accurate information
- Building credibility
- Building rapport
- Using & identifying emotion
® The Art of Persuasion
- What motivates others
- Building trust
- Positive influencing language
® Dealing with difficult situations
- Understanding the issues
- Controlling the discussion
- Handling objections
Outcomes
Each delegate will receive individual feedback and will be asked to complete a personal action plan to identify key changes to implement and skills to practice.
Additional information
Effective Communication