Effective Communication Skills

Introduction
Effective communication is essential to personal and organisational success. We communicate all the time, yet rarely think about it, we often communicate without being fully aware of the messages we are really sending. Success depends on being understood, understanding others and communicating well together.  Building healthy working relationships is vital to business success. A major part of this is understanding our own communicating style. This course will enable you to develop your communication skills for increased impact and professionalism.

Course Content

• The process of communication
• Identifying barriers to effective communication
• Sending a clear message â€" preventing ambiguity
• Matching the objectives of your communication to the recipient
• The elements of effective communication
• How to communicate effectively face to face
• The impact of non-verbal communication
• How to project your voice
• Different questioning styles â€" when to apply them
• How to be an "active listener"
• How to communicate effectively using the telephone
• The benefits of setting personal objectives

Suitability

Anyone wishing to achieve optimum results from work situations that involve other people by improving their own communication style and effectiveness.
This course outline can be adapted to meet the needs of an organisation, department or team. Details and prices are available on request.

Assessment

No formal assessment.
Candidates will receive a City College Coventry Certificate of Attendance

Duration

1 day (9:30am - 4:30pm)
Course notes and / or manuals are provided

Progression

• Professional Written Communication
• Professional Telephone Techniques
• Speaking and Presenting with Impact