Effective Communication Skills

Communication Skills 6 lectures 15:02 Module 1, Lesson 1 Assignment 1 Module 1, Lesson 2 Assignment 2 Module 1, Lesson 3 Assignment 3 TEST 1 TEST 1Fill in the blanks: 1. Communication is an important _________skill. 2. In the communication process, the ___________encodes the message. 3. The receiver _________the message. 4. The communication is complete when the sender receives ________. 5. Spoken words are used in _________communication. 6. Non-verbal communication uses ____ _________. 7. Written communication includes ________ and __________. 8. Feedback indicates that the receiver has ___________the message. 9. Noise in communication means anything that ___________the message. 10.A message may be misunderstood if the sender uses complicated_________. ……………………………………………………………………………………………………. Choose answers from these words: Sender, face-to-face, letters, e-mails, life, decodes, understood, distorts, jargon, feedback, body language. Communication Skills 6 lectures 15:02 Module 1, Lesson 1 Assignment 1 Module 1, Lesson 2 Assignment 2 Module 1, Lesson 3 Assignment 3 TEST 1 TEST 1Fill in the blanks: 1. Communication is an important _________skill. 2. In the communication process, the ___________encodes the message. 3. The receiver _________the message. 4. The communication is complete when the sender receives ________. 5. Spoken words are used in _________communication. 6. Non-verbal communication uses ____ _________. 7. Written communication includes ________ and __________. 8. Feedback indicates that the receiver has ___________the message. 9. Noise in communication means anything that ___________the message. 10.A message may be misunderstood if the sender uses complicated_________. ……………………………………………………………………………………………………. Choose answers from these words: Sender, face-to-face, letters, e-mails, life, decodes, understood, distorts, jargon, feedback, body language. Module 1, Lesson 1 Module 1, Lesson 1 Module 1, Lesson 1 Module 1, Lesson 1 Assignment 1 Assignment 1 Assignment 1 Assignment 1 Module 1, Lesson 2 Module 1, Lesson 2 Module 1, Lesson 2 Module 1, Lesson 2 Assignment 2 Assignment 2 Assignment 2 Assignment 2 Module 1, Lesson 3 Module 1, Lesson 3 Module 1, Lesson 3 Module 1, Lesson 3 Assignment 3 Assignment 3 Assignment 3 Assignment 3 TEST 1 TEST 1Fill in the blanks: 1. Communication is an important _________skill. 2. In the communication process, the ___________encodes the message. 3. The receiver _________the message. 4. The communication is complete when the sender receives ________. 5. Spoken words are used in _________communication. 6. Non-verbal communication uses ____ _________. 7. Written communication includes ________ and __________. 8. Feedback indicates that the receiver has ___________the message. 9. Noise in communication means anything that ___________the message. 10.A message may be misunderstood if the sender uses complicated_________. ……………………………………………………………………………………………………. Choose answers from these words: Sender, face-to-face, letters, e-mails, life, decodes, understood, distorts, jargon, feedback, body language. TEST 1 TEST 1Fill in the blanks: 1. Communication is an important _________skill. 2. In the communication process, the ___________encodes the message. 3. The receiver _________the message. 4. The communication is complete when the sender receives ________. 5. Spoken words are used in _________communication. 6. Non-verbal communication uses ____ _________. 7. Written communication includes ________ and __________. 8. Feedback indicates that the receiver has ___________the message. 9. Noise in communication means anything that ___________the message. 10.A message may be misunderstood if the sender uses complicated_________. ……………………………………………………………………………………………………. Choose answers from these words: Sender, face-to-face, letters, e-mails, life, decodes, understood, distorts, jargon, feedback, body language. TEST 1 TEST 1Fill in the blanks: 1. Communication is an important _________skill. 2. In the communication process, the ___________encodes the message. 3. The receiver _________the message. 4. The communication is complete when the sender receives ________. 5. Spoken words are used in _________communication. 6. Non-verbal communication uses ____ _________. 7. Written communication includes ________ and __________. 8. Feedback indicates that the receiver has ___________the message. 9. Noise in communication means anything that ___________the message. 10.A message may be misunderstood if the sender uses complicated_________. ……………………………………………………………………………………………………. Choose answers from these words: Sender, face-to-face, letters, e-mails, life, decodes, understood, distorts, jargon, feedback, body language. TEST 1 TEST 1Fill in the blanks: 1. Communication is an important _________skill. 2. In the communication process, the ___________encodes the message. 3. The receiver _________the message. 4. The communication is complete when the sender receives ________. 5. Spoken words are used in _________communication. 6. Non-verbal communication uses ____ _________. 7. Written communication includes ________ and __________. 8. Feedback indicates that the receiver has ___________the message. 9. Noise in communication means anything that ___________the message. 10.A message may be misunderstood if the sender uses complicated_________. ……………………………………………………………………………………………………. Choose answers from these words: Sender, face-to-face, letters, e-mails, life, decodes, understood, distorts, jargon, feedback, body language.TEST 1Fill in the blanks: 1. Communication is an important _________skill. 2. In the communication process, the ___________encodes the message. 3. The receiver _________the message. 4. The communication is complete when the sender receives ________. 5. Spoken words are used in _________communication. 6. Non-verbal communication uses ____ _________. 7. Written communication includes ________ and __________. 8. Feedback indicates that the receiver has ___________the message. 9. Noise in communication means anything that ___________the message. 10.A message may be misunderstood if the sender uses complicated_________. ……………………………………………………………………………………………………. Choose answers from these words: Sender, face-to-face, letters, e-mails, life, decodes, understood, distorts, jargon, feedback, body language.TEST 1Fill in the blanks: 1. Communication is an important _________skill. 2. In the communication process, the ___________encodes the message. 3. The receiver _________the message. 4. The communication is complete when the sender receives ________. 5. Spoken words are used in _________communication. 6. Non-verbal communication uses ____ _________. 7. Written communication includes ________ and __________. 8. Feedback indicates that the receiver has ___________the message. 9. Noise in communication means anything that ___________the message. 10.A message may be misunderstood if the sender uses complicated_________. ……………………………………………………………………………………………………. Choose answers from these words: Sender, face-to-face, letters, e-mails, life, decodes, understood, distorts, jargon, feedback, body language. Face-to-Face Communication 4 lectures 18:01 Module 2, Lesson 1 Assignment 4 Module 2, Lesson 2 Module 2, Lesson 3 TEST 2 Choose the correct option: 1.To be a good listener, one needs the ability to ___________. a) concentrate b) simplify c) hear d) rationalize 2. Which of these is the best posture for listening? a) leaning back b) leaning forward c) slumping back in the chair d) sitting with eyes closed 3. Which of the following is not true? a) Passive listening is a two-way process b) Listening and hearing are not the same thing. c) Active listening means paying attention. d) To be a good communicator, you must be a good listener. 4. Which of the following groups of words do not have the same vowel sound? a) doctor, collar, dollar b) delete, complete, compete c) suffer, sofa, differ d) in, live, dine, shine 5. What is a combination of 2 vowel sounds called? a) diphthong b) syllable c) interjection d) accent 6. Which type of listening is involved in listening to a lecture? a) Informative listening b) Active listening c) Discriminative listening d) Passive listening Face-to-Face Communication. 4 lectures 18:01 Module 2, Lesson 1 Assignment 4 Module 2, Lesson 2 Module 2, Lesson 3 TEST 2 Choose the correct option: 1.To be a good listener, one needs the ability to ___________. a) concentrate b) simplify c) hear d) rationalize 2. Which of these is the best posture for listening? a) leaning back b) leaning forward c) slumping back in the chair d) sitting with eyes closed 3. Which of the following is not true? a) Passive listening is a two-way process b) Listening and hearing are not the same thing. c) Active listening means paying attention. d) To be a good communicator, you must be a good listener. 4. Which of the following groups of words do not have the same vowel sound? a) doctor, collar, dollar b) delete, complete, compete c) suffer, sofa, differ d) in, live, dine, shine 5. What is a combination of 2 vowel sounds called? a) diphthong b) syllable c) interjection d) accent 6 ng Assignment 6 TEST 3 Choose the correct option:1. When an angry person is unwilling to listen, it can be classified as a/an _______ a) Personal barrier b) Emotional barrier c) Cross-cultural barrier d) Organisational barrier2. Upward and downward flow of messages constitutes: a) Vertical communication b) Horizontal communication c) Diagonal communication d) Circular communication3. The ability to communicate effectively ______ a) Is inborn b) Is of no value c) Can be developed d) Is hereditary4. Which communication barrier involves a problem understanding the meaning of words? a) Physiological b) Emotional c) Physical d) Semantic5. Horizontal communication takes place_______ a) With clients b) Between peers c) Between workers and managers d) With suppliers6. How can you overcome organisational barriers? a) By ensuring...