Effective Management for Supervisors and Newly Appointed Managers

An effective supervisor focuses on stimulating tasks which advance performance and is adept at planning, innovating and facilitating teamwork.

Identifying the role of a supervisor or manager

Appreciating the organisation’s goals, purpose and key tasks

The team-work approach. Teambuilding and co-operation - Motivation and direction - Coaching and counseling. Performance appraisal

Setting targets and priorities in co-operation with other departments

The advanced skills necessary for recruitment and selection

Effective communication skills and assertiveness

Dealing with difficult people and situations

Introduction to leadership thinking and styles

Creativity and quality. Competitive thinking - Quality standards

Organising the work flow. Delegation and directing

Problem-solving and decision-making

Building dynamic teams
Conducting staff appraisals
Coaching and counselling skills
Applying assertiveness effectively
Identifying leadership styles
Decision-making and problem-solving skills
Applying motivational tools and techniques
Communication skills
Designing quality assurance standards
Introducing effective recruitment strategies
Effective time management
Creativity