English for hospitality management executives

The course will cover the following areas:
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Written Communication
Review of basic sentence structure and parts of speech
Review of tenses and relating them to writing in context
Common mistakes in writing
Writing effective reports, letters, e-mails and memos
Integrating vocabulary and grammar into writing for hospitality and tourism
Writing of minutes
Writing for advertising and promotions
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Oral Communication
Formal English vs. Informal English
Spoken English mistakes made commonly
Case Studies
Customer service skills, Telephoning skills and speaking to clients professionally
Conflict resolution and negotiating skills
Speaking to clients professionally
Conducting successful presentations
Checking, clarifying and problem solving
Making arrangements
Taking and leaving messages

This course is designed to give you confidence you may encounter in everyday hospitality industry situations. You can expect to be able to;
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Expand your practical skills of understanding in the field of hospitality and tourism concepts
Expand listening skills that require when listening for information and key words
Expand your communication skills and mastering vital phrases in the field of hospitality and tourism
Improve the use of the English language confidently in term of fluency
Use grammatical structure precisely
Widen the existing vocabulary in the target field
Enhance communication skills with potential customers, clients and colleagues in English