ESOL communicating at work: customer care (entry 3-level 1)

• deal with customers in a shop, café, reception or over the phone more confidently
• greet customers politely
• identify what customers want and respond to their requests
• offer suggestions and advice politely with correct grammar
• describe and recommend products with good grammar and pronunciation
• deal with complaints politely face to face and on the phone using correct grammar
• identify and understand information on product labels
• communicate with your supervisor – speaking and writing.

You will need a pen, some lined A4 paper and a file to keep your work in. Your tutor will provide handouts and worksheets.

The class will be interactive and dynamic with a lot of role play and practice.. During the class you will work in pairs or small groups, and sometimes as a whole group. Your tutor will also work with you individually. You will be expected to do some homework every week and use Google Classroom outside the class.