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The Essential Management Skills for the Senior Secretary And Pa
Short course
In London ()
Description
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Type
Short course
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Duration
1 Day
Reviews
Course programme
Your position means that you are more than ever before part of the managerial structure of your organisation – involved in change, managing tight time schedules, negotiating with figures inside and outside the organisation and dealing tactfully with a range of difficult situations. Also, more responsibilities are being added to your workload.
Kaplan Hawksmere has designed this up-to-the-minute seminar with you in mind – giving you the tools and techniques to succeed in the ever-changing role you occupy in these challenging and difficult times.
The aim of this seminar is to give you the chance to identify your existing skills and then enable you to refine them through a mixture of lectures, group work and practical exercises. You will learn all you need to know about common sense day-to-day management skills.
1 Identify your own style of management and communication
2 Define and sharpen your time management skills for increased personal effectiveness
3 Pinpoint the main drivers of change and develop strategies for facilitating the change process within your role
4 Negotiate effectively and successfully in a variety of situations
5 Handle conflict constructively
6 Plan, evaluate, implement and follow projects through to completion
7 Identify and face the challenges of your changing role within your organisation resolutely and competently
The Essential Management Skills for the Senior Secretary And Pa