Top courses
- Course
- Milton Keynes
- 4h
...customers feel valued Techniques to diffuse difficult situations The art of telephone communication Why it is essential to have a complaints policy...
- Training
- Milton Keynes
- 2 Days
...After successfully completing the training, all delegates will receive a certificate of attendance plus a comprehensive CD ROM full of practical tips...
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History
Founder and Senior Training Consultant David Jackson is one of the leading authorities in his field. David is recognised for his dynamic and highly motivational presentation skills, making him a popular choice for many organisations. David entered education in 1990 after a successful career in engineering. His aim was to share his skills and knowledge with others, a mission he's never forgotten. With a flare for dealing with customers, David soon rose through the ranks to management status, achieving many qualifications along the way, including assessor and verifier awards. David says the key to his success is the ability to listen to the customers needs and working with them to solve their problems.
Description
When making any business decision, ask yourself this question; What effect will it have on the customer?At Exceptional Training our whole ethos is based on that very question. For it's then and only then, that we are able to produce training programmes that maximises the benefits to our customers. Whether you are a multi-national organisation, or an individual looking to enhance your skills and knowledge, we will be able to help. We specialise in the delivery of Soft Skills.