Facilitation Skills

Course review:

1 Getting Started • Icebreaker • Ground rules • The parking lot • Workshop objectives • Action plans and evaluation forms

2 Understanding Facilitation • What is Facilitation? • What is a Facilitator? • When is Facilitation Appropriate?

3 Process vs. Content • About Process • About Content • A Facilitator's Focus

4 Laying the Groundwork • Choosing a Facilitated Approach • Planning for a Facilitated Meeting • Collecting Data

5 Tuckman and Jensen's Model of Team Development • Stage One: Forming • Stage Two: Storming • Stage Three: Norming • Stage Four: Performing

6 Building Consensus • Encouraging Participation • Gathering Information • Presenting Information • Synthesizing and Summarizing

7 Reaching a Decision Point • Identifying the Options • Creating a Short List • Choosing a Solution • Using the Multi-Option Technique

8 Dealing with Difficult People • Addressing Disruptions • Common Types of Difficult People and How to Handle Them • Helping the Group Resolve Issues on Their Own

9 Addressing Group Dysfunction • Restating and Reframing Issues • Getting People Back on Track

10 About Intervention • Why Intervention May Be Necessary • When to Intervene • Levels of Intervention

11 Intervention Techniques • Using Your Processes • Boomerang it Back • ICE It: Identity Check for agreement Evaluate how to Resolve

12 Wrapping Up • Words from the Wise • Review of Parking Lot • Lessons Learned • Completion of Action Plans and Evaluations