Free customer service courses

...By the end of this session, participants will understand how to project a positive, professional image. They will also know how to resolve difficult situations, how to handle awkward customers and be able to turn a complaint into an opportunity. Subjects covered include: Examining what Customer...

...Customer Service NVQ (National Vocational Qualifications) Level 2 Van Hee currently provides training and assessment to achieve National Vocational...

...Customer service training courses, featuring mystery shopping video footage, delivered directly by our trainers or through knowledge transfer to...

... of actions to improve customer service. Suitable for: Customer Service advisors...

... for this course is anyone who deals with customers on a daily basis, face to face or on the phone...

...Customer Service - Apprenticeship Course Description Entry Requirements Level 2 Work-based Apprenticeship learners will have to undertake a period...

...An interactive one-day course involving practical exercises, group discussions, role play. and case studies. The course will give you the skills to develop customer loyalty and will teach you how to feel. confident in any retail customer service situation...

... and inspiring participants to delight customers at every opportunity...

...Suitable for: This course is designed for those in the front line of service to those managing functions, initiatives and projects...

...Retail & Customer Service Ever considered a career in Retail & Customer Service? Description Learners gain skills in stock control, pricing goods...

... to improve service delivery. Suitable for: This course is suitable for all customer facing staff and business owners who want to retain their existing customers and acquire new contacts through recommendations...

...The course is a vocational course that embeds advanced customer service skills from preparing to deliver customer service through to developing the rules and regulations to follow in a customer service role...

...What stands out about this course? Customer Services are the ‘face’ of any organisation and for this reason play a very important part... Learn about: Customer Service, Skills and Training...

... who are changing their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...

...The Level 2 intermediate Apprenticeship in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises... Learn about: Customer Service...

...Course overview Excellent customer service is provided by people who are good with people they can; communicate with them in differing ways according... Learn about: Customer Service...

... with customers, both face-to-face and on the phone, or who manages people who do. Class sizes Maximum class size for Customer Service Excellence courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is... Learn about: Communication Training, Customer Service...

... qualified, get paid and get a career all in one go! This Apprenticeship gives you the skills that can be applied to various job roles across many different sectors of employment. Good customer service is key to the success of any business or organisation. Your duties may consist of dealing with customers... Learn about: Customer Service...

...The Level 3 advanced apprenticeship in Customer Service is primarily aimed at candidates who are in a supervisory or team leader position... Learn about: Customer Service...

... : Interview Entry Requirements : You need to be employed in a customer service role where you have the ability to make decisions that can improve the service... Learn about: Customer Service...