Free customer service courses

... product or service, rather it's the cost of not creating a quality product or service. For example, every time work is redone the cost of quality increases. TQM tools have been around for more than 50 years and have revolutionised the concept of quality management. Successful businesses realise that... Learn about: TQM Tools, Quality management, Quality Training...

... and business processes. Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified value targets, for example: reduce process cycle time, reduce pollution, reduce costs, increase customer satisfaction, and increase profits. In this free online Diploma... Learn about: Design of Experiment, Control Charts, Six Sigma...

... Mandatory Units and five Optional Units Prepare yourself to deliver good customer service Provide customer service within the rules. Five Optional Units...

..., practical way that is relevant to the work context and aids career progression. The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered... Learn about: Customer Care, Customer Service, Customer satisfaction...