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Customer Service Level 2 - Government Funded NVQ
NVQ
Inhouse
Description
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Type
NVQ Level 2
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Methodology
Inhouse
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Duration
12 Months
This qualification has been developed to recognise the learners’ skills, knowledge and overall performance within customer service functions and activities. It accredits learners' abilities to understand and carry out a range of tasks and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context and aids career progression.
The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered.
About this course
To qualify, all prospective trainees must be:
Over the age of 16
Have a UK Bank Account and National Insurance Number (Funding can be offered to Foreign Nationals provided that they do hold a UK Bank Account and National Insurance Number)
Must be working 16 hours or more per week (paid hours).
Must not have a Degree (unless this is a Nursing qualification or was self-funded) or currently be in receipt of Government Funded Training
Reviews
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Usefull entry level course. Has given me the confidence to take the higher levels
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Course rating
Recommended
Centre rating
Matthew Brendle
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 8 years
Subjects
- Customer Care
- Customer Service
- Customer relationship
- Customer satisfaction
- Customers
- Nvq
- Customer
- Service
- Qcf
- Cutomer service
Teachers and trainers (1)
Course programme
There are a wide range of optional units for this course. The Tutor will sit down and help you choose those which are most relevant to your role. You can be confident in knowing that you will receive full guidance and support from start to finish.
There are mandatory units in each course. The mandatory units are there to ensure you understand your role fully. You must be working in the relevant role to the courses which you wish to partake e.g. to undertake a Management course you must be overseeing staff and able to evidence this in your job role.
In some cases you may be required to complete Functional Skills in English, Maths and ICT. This is a mandatory part of the course unless you already hold Functional Skills/Key Skills or GCSE English, Maths and ICT at Grade C or above.
Customer Service Level 2 - Government Funded NVQ