Functional Skills (England) - English, Mathematics and Information & Communication Technology (ICT)

It is widely recognised that to perform successfully in today's world of work, individuals need to develop an effective portfolio of literacy and numeracy skills. These skills play a central role in helping people to make the most of their opportunities and to increase their capabilities in all areas of life.

With the support of Protocol Skills, the need for these skills can be assessed within a business and for individual learners, and appropriate programmes identified and recommended.

Working together

We start by defining the needs and opportunities for the business and the learner, with a detailed survey and recommendations for action.

We offer Information, Advice and Guidance (IAG) services to all potential learners and employers. The service is impartial and is available to help you make informed choices about current learning and work opportunities. IAG interviews are free, confidential and offer a chance for you to discuss and receive information on opportunities with a competent advisor. We aim to promote equality of opportunity throughout our service to meet individual needs. If we are unable to meet your needs, we will signpost or refer you to alternative support or provision, to better meet your personal needs.