Giving feedback

The aim
To learn a more emotionally competent approach to delivering feedback.


About the programme
Giving feedback is something we do day-in, day-out, with our teams and with our peers. It may be informal coaching; it may be a formal performance review. We may even give feedback unconsciously through our body language and other signals. But however we communicate it, feedback is fundamental to what managers, team leaders and colleagues do.
Developing feedback skills through a more emotionally competent approach can make an enormous difference to management skills and abilities. Emotional intelligence is the basis for an effective approach. To be emotionally intelligent at work, consistently, is hard. But it's not a skill that we're either given, or denied, at birth! Anyone can develop their behaviour to become more emotionally intelligent.
Emotional intelligence does deliver results. Understanding and applying emotional intelligence can provide an important competitive edge. It's one of the key ways in which you can help the people you work with to improve their abilities in giving feedback.
This outstanding programme clearly identifies the best approaches to take when giving feedback to others, and shows how to establish relationships to fire-up, support and maintain learning. It is an invaluable resource for either group training or self study.


The key outcomes
-Develop skills to become more emotionally intelligent in your behaviour and when dealing with others
-Learn an effective approach to management and leadership


Programme information:
DVD (35 mins)
Course leader's guide
Workbook


Information:
Produced by Supernova Learning Solutions Ltd.

Learning-chapters


Includes these learning chapters:
-Introduction
-Feedback in practice
-Commentary
-Conclusion