Grievance Handling

Short course

In Bradford

£ 160 + VAT

Description

  • Type

    Short course

  • Location

    Bradford

  • Duration

    1 Day

  • Start date

    Different dates available

Grievances occur when a member of staff is aggrieved by a situation in the workplace. This course will enable managers of people to manage grievances fairly, effectively, professionally, with confidence and within the law. Getting it wrong can be a costly business; therefore this course is essential for those who need to develop their knowledge, skills and understanding of the grievance process.

Facilities

Location

Start date

Bradford (West Yorkshire)
See map

Start date

Different dates availableEnrolment now open

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Reviews

Subjects

  • Law
  • IT Law
  • Grievance Handling
  • Knowledge
  • Skills
  • Grievance process
  • Grievance investigations
  • Grievance meeting
  • Right skills
  • Tutorial
  • Group discussion
  • Activities

Teachers and trainers (1)

Geraldine  Wilson-Foat

Geraldine Wilson-Foat

Tutor / Assessor

Course programme

Outcomes:

To understand what line management actions can be taken to avoid formal grievances been taken by employees (prevention is better than cure)
Know whether to deal with it formally or informally
To understand the principles, steps involved, different roles and application of the grievance procedure
Overview of employment law and interpreting it in the workplace
Develop the right skills, competencies and behaviours associated with handling grievances correctly
Grievance investigations
Preparing for a grievance meeting
Carrying out a grievance meeting
Managing the appeals process
Managing difficult situations and people
To provide an opportunity to exercise and improve your skills when handling a grievance
Understand the costs of getting it wrong
Style:

Tutorial
Group discussion and activities
Practical application of learning

Grievance Handling

£ 160 + VAT