HABC Level 2 Award in Conflict Management

AMBA Training

Course

In Harrow

Price on request

The best HR Issues courses

See all

See all

Description

  • Type

    Course

  • Location

    Harrow

  • Start date

    Different dates available

This course has been designed and developed to meet the requirements for individuals who work in the public sector and require training in conflict management to help deal with customers face to face. This is suitable for a very wide range of sectors and is suitable for anyone in a customer facing role and deals with service users or the general public This is a very useful course, that can help individuals obtain a better understanding of how to prevent conflict situations from not only arising but also escalating. Once qualified you will feel more confident in being able to deal with situations as they arise.

Facilities

Location

Start date

Harrow (Middlesex)
See map
Harrow Exchange, HA1 2XU

Start date

Different dates availableEnrolment now open

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Conflict
  • Self Defence
  • Self-defence
  • Conflict Management
  • Risk Assessment
  • Risk
  • Staff
  • Law
  • Public
  • Public Sector

Course programme

Course Duration: One Days Summary Helps staff to avoid and manage conflict within their work environment. Designed in conjunction with conflict. You will develop your skills within scenario based learning and gain a broad understanding of the main areas of conflict management. Once completed you will be able to then deliver Conflict Management training to security staff, in accordance with the requirements of the SIA, and for the purposes of licensing. Who’s it for? Anyone working in the public sector:- • Teachers, trainers
• Health care workers
• licensed retailers
• assistant managers
• relief managers supervisory/key staff The HABC ACM is designed to enable candidates to understand the following: • the responsibilities of both employers and employees in relation to workplace violence under the Health & Safety at Work Act 1974
• what is meant by the terms 'risk' and 'hazard', and the causes of workplace violence
• how to identify and reduce hazards through risk assessment to reduce the likelihood of conflict arising
• why and how conflict situations can arise, and how to avoid them
• how to deal with conflict when it has arisen
• the law in relation to self-defence victim support, and the importance of reporting and recording incidents of workplace violence The HABC ACM has been designed to be deliverable in one day and includes a short multiple-choice examination. A comprehensive handbook, presented in an easy-to-follow format, supports the qualification and covers all the information needed for this exam. In order to pass, candidates must answer correctly 23 out of the 30 examination questions. Course cost is £149 in advance and £199 on the day.

See related categories

HABC Level 2 Award in Conflict Management

Price on request

The best HR Issues courses

See all

See all