Heart of England Training courses

...Ensuring your actions reduce risks to health and safety Promoting additional products or services to clients Developing and maintaining your effectiveness...

...in writing or using ICT Deal with customers face to face Promote additional services or products to customers Live up to the customer service promise...

...This qualification contains 5 units that can be carried forward to Level 4; all of these can be claimed towards a Level 4 qualification. Understand customer...

...in your area of responsibility Ensure health and safety requirements are met in your area of responsibility Optional units Promote equality of opportunity...

...systems Deal with visitors Operate credit control procedures Research and report information Use IT systems 2 Word processing software 2 Database software...

...Carry out your responsibilities at work Work within your business environment Optional units - group A Ensure your own actions reduce risks to health...

...National Vocational Qualifications are a widely recognised route to gaining and maintaining expertise in a particular job role. You will be responsible...

...techniques Providing colour correction services Perming hair using a variety of techniques Colouring hair using a variety of techniques...

...when delivering customer service Deliver customer service on your customer's premises Option Units : Theme handling problems Recognise and deal with customer queries...

...service problems Optional units : Theme development and improvement Develop customer relationships Support customer service improvements Develop personal...