Heart of England Training courses

...Ensuring your actions reduce risks to health and safety Promoting additional products or services to clients Developing and maintaining your effectiveness...

...National Vocational Qualifications are a widely recognised route to gaining and maintaining expertise in a particular job role. To achieve a full OCR Level...

...image Make customer service personal Deal with customers in writing or using ICT Organise the promotion of services or products to customers Go the extra...

...your own resources and professional development Provide leadership in your area of responsibility Allocate and monitor the progress and quality of...

...your responsibilities at work Work within your business environment Optional units Ensure your own actions reduce risks to health and safety Manage diary...

...To achieve a full award, candidates must complete six units in total from two mandatory units and four optional units. At east three optional units must be from group...

...basic techniques Perming and neutralising hair using basic techniques Changing hair colour using basic techniques Promoting additional products or services to clients...

...Ensuring your own actions reduce risks to health & safety Promoting additional products or services to clients Providing hairdressing consultation services...

...This qualification contains 5 units that can be carried forward to Level 3; from these, a maximum of 3 units may be claimed towards a Level 3 qualification...

...when delivering customer service Optional units : Theme handling problems Recognise and deal with customer queries, requests and problems Resolve customer...