NVQ Level 2 - Business Administration

National Vocational Qualifications are a widely recognised route to gaining and maintaining expertise in a particular job role.

Mandatory units

• Carry out your responsibilities at work
• Work within your business environment

Optional units

• Ensure your own actions reduce risks to health and safety
• Manage diary systems
• Deal with visitors
• Operate credit control procedures
• Research and report information
• Use IT systems 2
• Word processing software 2
• Database software 2
• Specialist or bespoke software 2
• Operate office equipment
• Prepare text from shorthand
• Produce documents
• Maintain customer relations
• Organise business travel and accommodation
• Process customer financial transactions
• Store, retrieve and archive information
• Organise and support meetings
• Use IT to exchange information 2
• Spreadsheet software 2
• Presentation software 2
• Use a telephone system
• Prepare text from notes
• Prepare text from recorded audio instruction
• Work effectively with other people