Helpdesk Support Training Course
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Support service
Yes
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Virtual classes
Yes
Want to know the steps to provide technical support and troubleshooting services to end-users needing assistance with their computer hardware or software? Do you get on with the technologies that organisations rely on to do business up-to-date and run smoothly?
If you find these questions interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course.
This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues, supporting complicated software and computer technology. The course emphasises on the importance of providing Help Desk support services and explains customer service, IT Service Management and the technical activities in the most effective way possible.
Facilities
Location
Start date
Start date
About this course
The Helpdesk Support Training Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £19 and Hardcopy Certificate for £34.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 5 years
Subjects
- Telephone
- Telephone Communication
- Verbal Communication
- Communication techniques
- Sales by Phone
- Messages
- Voice Mail
- Warm Calls
- Cold and Warm Calls
- Developing
Course programme
Module 01
- What’s Missing in Telephone Communication?
- Verbal Communication Techniques
- Who are Your Customers?
- To Serve and Delight
- Did You Hear Me?
Module 02
- Asking the Right Questions
- Saying No
- Sales by Phone
- Taking Messages
- Staying Out of Voice Mail Jail
- Closing Down the Voice
- Cold and Warm Calls
Module 03
- Developing a Script
- Perfecting the Script
- Handling Objections
- Negotiation Techniques
- It’s More Than Just a Phase
- Phone Tag and Getting the Call Back
- This is My Mentor
- Stress Busting
- News from Within
Mock Exam
Final Exam
How is the course assessed?c
- To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Helpdesk Support Training Course