227

Telephone Skills courses

Sort by
  • All
  • Close to
  • Online
  • Abroad
YOUR CURRENT SELECTION
  • Telephone Skills
COURSE TYPE
  • All 227
  • Courses and Training 183
  • Further Education 44
LEVEL
  • All levels 28
  • Beginner 9
  • Intermediate 14
  • Advanced 5
PRICE
  • higher than £ 9000
  • £7,000
  • £2,000
  • £1,000
  • £500
  • £200
  • £100 or less
SUBJECT AREA
STARTING
  • In 30 days 58
  • In 3 months 59
  • In 6 months 59
  • In 9 months 59
  • In 1 year 60
  • In over a year 58
DURATION
  • Hours 120
  • Days 22
  • Weeks 5
  • 3 months 7
  • 6 months 7
  • 9 months 3
  • Year(s) 13
CHARACTERISTICS
  • Intensive 3
  • Nationally recognised qualification 1
WHERE TO STUDY
Country
Area/Region
METHODOLOGY
EMAGISTER CUM LAUDE
  • Short course
  • London
    and 6 other venues
  • Different dates available
  • 1 Day

...one bad experience with someone on the phone may be enough reason for a customer - even a regular customer - to look elsewhere. The telephone is your customer's... Learn about: Negotiation Skills, Customer Service Skills, Persuasion Skills... More


£229
+ VAT
Add to comparator
Save 64%
  • Course
  • Online
  • Intermediate
  • Different dates available
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Communication Training, Time management, Telephone Skills... More

Special Emagister price

£299 £109
+ VAT
Add to comparator
EMAGISTER CUM LAUDE
Save 76%
  • Course
  • Online
  • Beginner
  • Different dates available
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Telephone Handling, Dealing With Angry Customers, Customer Service... More

Special Emagister price

£119 £29
Add to comparator
EMAGISTER CUM LAUDE
  • Short course
  • Inhouse
  • 1 Day

...one bad experience with someone on the phone may be enough reason for a customer - even a regular customer - to look elsewhere. The telephone is your customer's... Learn about: Customer Care, Negotiation Skills, Customer Service Skills... More


Price on request
Add to comparator
  • Short course
  • Cambridge
  • 1 Day

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Call Centre, Customer Care... More


Price on request
Add to comparator
  • Course
  • London

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Customer Service Skills, Call Centre, Customer Care... More


Price on request
Add to comparator
Telephone Skills - Inhouse course
Business Enhancement Training
  • Training
  • Inhouse
  • 1 Day

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Negotiation Skills, Customer Service Skills, Influencing Skills... More


£275
VAT inc.
Add to comparator
  • Course
  • Crawley

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Skills and Training, Telephone Skills... More


Price on request
Add to comparator
Customer care and telephone skills course in London
The Centre for Strategy and Communication
  • Course
  • London

...It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills. The course is suitable for anyone... Learn about: Customer Care, Call Centre, Customer Service Skills... More


£295
+ VAT
Add to comparator
  • Training
  • Torquay

...representing your company in the most positive way? Are they "commercial aware" when speaking with customers or prospects? Are you confident that... Learn about: Influencing Skills, Customer Care, Call Centre... More


Price on request
Add to comparator
  • Course
  • Redditch

...telephone skills training programme is designed and delivered to your content, level and duration needs. This is a custom-designed workshop that is designed... Learn about: Influencing Skills, Customer Service Skills, Negotiation Skills... More


Price on request
Add to comparator
  • Short course
  • (Northern Manchester)
  • Intermediate
  • 06 Dec 2018
Turn Phone Calls Into Orders, Sales and Prospects

...Up Sell & Cross Sell - Build personal confidence - Plan your calls - Get past the Gate Keeper - Build a quick rapport - Develop powerful and convincing dialogues... Learn about: Outgoing calls, Action plan, Sales Training... More


£375
+ VAT
Add to comparator
  • Course
  • Cardiff (Wales)
  • Different dates available
  • 1 Day

...one needs to understand how they should keep their tone when speaking to customers. This course will help you understand the difference the tone of one’s... Learn about: Communication Training, Listening Skills, Communication Training... More


£999
+ VAT
Add to comparator
Save 80%
  • Course
  • Online
  • Different dates available
CareerVision Training

...which way it flows. By improving how you communicate on the telephone and enhancing basic communication skills, you will improve on almost every aspect of their career... Learn about: Telephone Etiquette, Telephone answering, Telephone Skills... More

Special Emagister price

£299 £59
Add to comparator
  • Course
  • Online
  • Different dates available
  • 1 Day
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Persuasion Skills, Time management, Difficult People... More


£20
Add to comparator
  • Course
  • Distance Learning

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Telephone Skills, Skills and Training... More


Price on request
Add to comparator
  • Short course
  • Exeter
  • 1 Day

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning... Learn about: Customer Care, Customer Service Skills... More


£150
+ VAT
Add to comparator
  • Short course
  • Inhouse
  • Different dates available
  • 7h - 1 Day

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Questioning skills, customer’s needs, Communication Model... More


£400
+ VAT
Add to comparator
Save 76%
  • Course
  • Online
  • Intermediate
  • Different dates available
Certificate in Telephone Collections & Debit Manag

...credit limit approval, and dispatch approvals but, as it’s quite a sensitive aspect, this course’s focuses in on the collection process. This practical... Learn about: Communication Training, Techniques of Communication, Understanding Collections... More

Special Emagister price

£249 £59
+ VAT
Add to comparator
  • Training
  • Warrington
  • 1 Day

...professional image whilst examining voice control, key stages of the call, controlling the call, and handling difficult situations... Learn about: Customer Care, Customer Service Skills... More


Price on request
Add to comparator
  • Course
  • Sandbach
  • 2 Days

...FLOWS and CUSTOMER SERVICE. Managers also find ATTENDING this workshop useful to both update and gauge their own understanding of the techniques and issues... Learn about: Persuasion Skills, Influencing Skills, Negotiation Skills... More


Price on request
Add to comparator
Telephone Service Skills (Part 1) - Inhouse course
Creativedge Training & Development Ltd
  • Training
  • Inhouse

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Sales Training, Customer Service Skills... More


Price on request
Add to comparator
Save 41%
  • Course
  • Online
  • Different dates available
  • 1h

...Step 2 - Student will register with his register email id and coupon Step 3 - Student receive the course access and password on his/her email id Step... Learn about: Soft Skills... More


Price on request
Add to comparator