235

Telephone Skills courses

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YOUR CURRENT SELECTION
  • Telephone Skills
COURSE TYPE
  • All 235
  • Courses and Training 191
  • Further Education 44
LEVEL
  • All levels 35
  • Beginner 10
  • Intermediate 20
  • Advanced 5
PRICE
  • higher than £ 9000
  • £7,000
  • £4,000
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  • £100 or less
SUBJECT AREA
STARTING
  • In 30 days 65
  • In 3 months 66
  • In 6 months 67
  • In 9 months 67
  • In 1 year 67
  • In over a year 64
DURATION
  • Hours 120
  • Days 24
  • Weeks 5
  • 3 months 7
  • 6 months 7
  • 9 months 3
  • Year(s) 16
CHARACTERISTICS
  • Intensive 5
  • Nationally recognised qualification 1
WHERE TO STUDY
Country
Area/Region
METHODOLOGY
  • Short course
  • London
    and 5 other venues
  • 01 May 2019

...effective techniques for telephone prospecting Develop and refine an individual style Always get through to the right person! Return to the workplace... Learn about: Customer Manager, Customer Service, Customer Care... More


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Acudemy Training
Enhanced Consultancy Skills course in City of London
5.0 2 opinions
Acudemy Training
  • Training
  • City Of London
  • Beginner
  • 18 Apr 2019

...that talks holistically across all elements of banking & banking operations 2 Credibility in discussion with customers, using their language... Learn about: Relationship Counselling, Managing Conflict, Managerial style... More

Special Emagister price

£1,200 £1,000
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  • Course
  • Inhouse in Belfast City (Northern Ireland)
  • Intermediate
  • Different dates available

...Skills will be developed through on-going training and reinforcement to fully develop the selling ability of the sales team: Getting Past the Gatekeeper... Learn about: Sales Techniques, Sales Training, Sales Strategy... More


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Activia Training
Professional Telephone Skills course in London
4.0 1 opinion
Activia Training
  • Short course
  • London
  • Different dates available
  • 1 Day

...customer / colleague relationship. MODULE 5: Communication Learning outcomes: See how good and poor communication skills impacts on providing an efficient customer service... Learn about: Customer Service, Influencing Skills, Customer Care... More


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  • Course
  • Online
  • Intermediate
  • Different dates available
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Telephone Skills, Telephone Etiquette, Time management... More

Special Emagister price

£299 £109
+ VAT
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  • Course
  • Online
  • Beginner
  • Different dates available
Diploma in Telephone Handling Skills

...Following this, it describes how a business can develop its customer service to the highest level. Besides, every 1 Training course offers you the opportunity... Learn about: Internal Customer Service, Caller And Receiver, Handling Customer Complains... More

PREMIUM COURSE
Special Emagister price

£119 £29
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Impact Factory
Telephone Techniques Course - Inhouse
4.7 excellent 3 opinions
Impact Factory
  • Training
  • Inhouse in City Of London
  • Different dates available
  • 1 Day

...Understand how to create a positive, helpful attitude. Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly... Learn about: Corporate Communications, Assertiveness Training, Telephone Skills... More


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  • Short course
  • Cambridge
  • 1 Day

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre... More


Price on request
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  • Course
  • London

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Customer Care, Customer Service Skills, Negotiation Skills... More


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Telephone Skills - Inhouse course
Business Enhancement Training
  • Training
  • Inhouse
  • 1 Day

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Influencing Skills, Persuasion Skills, Negotiation Skills... More


£275
VAT inc.
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Reception Academy
Telephone Handling - Online Course - Online
5.0 2 opinions
Reception Academy
  • Course
  • Online
  • Different dates available
  • 1 Day
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Difficult People, Problem Solving, Conflict Resolution... More


£20
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  • Short course
  • (Northern Manchester)
  • Intermediate
  • Different dates available
Turn Phone Calls Into Orders, Sales and Prospects

...Up Sell & Cross Sell - Build personal confidence - Plan your calls - Get past the Gate Keeper - Build a quick rapport - Develop powerful and convincing dialogues... Learn about: Sales Training, Convincing dialogues, Listening Skills... More


£375
+ VAT
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  • Course
  • Crawley

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Telephone Skills, Skills and Training... More


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Customer care and telephone skills course in London
The Centre for Strategy and Communication
  • Course
  • London

...It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills. The course is suitable for anyone... Learn about: Call Centre, Customer Care, Customer Service Skills... More


£295
+ VAT
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  • Training
  • Torquay

...representing your company in the most positive way? Are they "commercial aware" when speaking with customers or prospects? Are you confident that... Learn about: Call Centre, Influencing Skills, Customer Care... More


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  • Course
  • Redditch

...telephone skills training programme is designed and delivered to your content, level and duration needs. This is a custom-designed workshop that is designed... Learn about: Influencing Skills, Persuasion Skills, Call Centre... More


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Impact Factory
Telephone Techniques Open Course in City of London
4.5 excellent 3 opinions
Impact Factory
  • Training
  • City Of London
  • Different dates available
  • 1 Day

...Understand how to create a positive, helpful attitude. Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly... Learn about: Confidence Training, Telephone Skills, Assertiveness Training... More


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  • Course
  • Distance Learning

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Telephone Skills, Skills and Training... More


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  • Short course
  • Exeter
  • 1 Day

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning... Learn about: Customer Care, Customer Service Skills... More


£150
+ VAT
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  • Short course
  • Inhouse
  • Different dates available
  • 7h - 1 Day

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Telephone Communication, Questioning skills, Listening Skills... More


£400
+ VAT
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  • Training
  • Warrington
  • 1 Day

...professional image whilst examining voice control, key stages of the call, controlling the call, and handling difficult situations... Learn about: Customer Care, Customer Service Skills... More


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  • Course
  • Sandbach
  • 2 Days

...FLOWS and CUSTOMER SERVICE. Managers also find ATTENDING this workshop useful to both update and gauge their own understanding of the techniques and issues... Learn about: Persuasion Skills, Customer Service Skills, Influencing Skills... More


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Telephone Service Skills (Part 1) - Inhouse course
Creativedge Training & Development Ltd
  • Training
  • Inhouse

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Customer Service Skills, Sales Training... More


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