457

Telephone Skills courses

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  • Intensive 6
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  • Course
  • Online
  • Different dates available
  • 1 Day
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Customer satisfaction, Problem Solving, Time management... More


£20
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  • Course
  • Online
  • Intermediate
  • Different dates available
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Handling Customer Complains, Telephone Etiquette, Customer Care... More

Special Emagister price

£275 £28
+ VAT
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EMAGISTER CUM LAUDE
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  • Course
  • Online
  • Beginner
  • Different dates available
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Telephone Handling, Customer Service, Dealing With Angry Customers... More

Special Emagister price

£99 £24
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  • Short course
  • Inhouse

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle... More


Price on request
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  • Short course
  • Cambridge
  • 1 Day

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Call Centre, Customer Care... More


Price on request
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  • Short course
  • London
  • Intermediate
  • 1 Day

...manner on the telephone. It is suitable for those who have contact with customers on switchboards. reception, and customer services/ call desks. This course... Learn about: Negotiation Skills, Customer Care, Customer Service Skills... More


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  • Training
  • London
  • 1 Day

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Call Centre, Negotiation Skills, Persuasion Skills... More


£495
+ VAT
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  • Course
  • London

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Call Centre, Customer Service Skills, Negotiation Skills... More


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Telephone Skills - Inhouse course
Business Enhancement Training
  • Training
  • Inhouse
  • 1 Day

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Negotiation Skills, Customer Service Skills, Call Centre... More


£275
VAT inc.
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  • Short course
  • Inhouse
  • 1 Day

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Persuasion Skills, Customer Care, Call Centre... More


Price on request
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  • Short course
  • Inhouse in Egham
  • 1 Day

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Negotiation Skills, Customer Care, Persuasion Skills... More


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  • Training
  • East Grinstead

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Customer Care, Persuasion Skills, Negotiation Skills... More


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  • Short course
  • Inhouse
  • 1 Day

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Influencing Skills, Customer Care, Persuasion Skills... More


Price on request
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  • Short course
  • Sittingbourne

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle... More


Price on request
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  • Short course
  • Cambridge
  • 1 Day

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre... More


Price on request
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  • Short course
  • Inhouse

...up calls Understanding needs - Enquiries Handling complaints Complaint avoidance Communication skills Listening skills Emotional control v. technical control... Learn about: Customer Service Skills, Customer Care, Negotiation Skills... More


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  • Course
  • Crawley

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Telephone Skills, Skills and Training... More


Price on request
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  • Short course
  • Inhouse
  • Different dates available

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: customer’s needs, Skills and Training, types of customers... More


£800
+ VAT
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  • Training
  • Inhouse
  • 2 Days

...development programmes This customer service programme provides all the techniques and skills needed to meet, greet and interact with customers and... Learn about: Customer Service Skills, Customer Care, Influencing Skills... More


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  • Short course
  • Somerton

...Course Outline Advantages and disadvantages of the telephone How we use the telephone – quiz Telephone and Professional Etiquette Moments of Truth Communication... Learn about: Customer Service Skills... More


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  • Short course
  • Henley On Thames

...by their telephone based personnel. Key Deliverables / Outcomes: Identify and approach the best potential clients Confidently generate quality appointments... Learn about: Negotiation Skills, Customer Care... More


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  • Short course
  • London
  • Intermediate
  • 1 Day

...Call centres and mail order are the fastest growing operational departments for UK organisations. It is essential that all employees represent their organisation... Learn about: Customer Care, Willingness to participate, Customer Service Skills... More


£245
+ VAT
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Customer care and telephone skills course in London
The Centre for Strategy and Communication
  • Course
  • London

...It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills. The course is suitable for anyone... Learn about: Customer Care, Call Centre, Customer Service Skills... More


£295
+ VAT
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