231

Telephone Skills courses

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EMAGISTER CUM LAUDE
  • Short course
  • London
    and 6 other venues
  • 1 Day

...one bad experience with someone on the phone may be enough reason for a customer - even a regular customer - to look elsewhere. The telephone is your customer's... Learn about: Customer Service Skills, Call Centre, Negotiation Skills... More


£229
+ VAT
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EMAGISTER CUM LAUDE
Save 76%
  • Course
  • Online
  • Beginner
  • Different dates available
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Handling Customer Complains, Telephone Conversations, Telephone Handling... More

Special Emagister price

£119 £29
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Save 80%
  • Course
  • Online
  • Different dates available
CareerVision Training

...which way it flows. By improving how you communicate on the telephone and enhancing basic communication skills, you will improve on almost every aspect of their career... Learn about: Communication Training, Telephone answering, Online Course... More

Special Emagister price

£299 £59
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Save 64%
  • Course
  • Online
  • Intermediate
  • Different dates available
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Negotiation Skills, Handling Customer Complains, Customer Care... More

Special Emagister price

£299 £109
+ VAT
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EMAGISTER CUM LAUDE
  • Short course
  • Inhouse
  • 1 Day

...one bad experience with someone on the phone may be enough reason for a customer - even a regular customer - to look elsewhere. The telephone is your customer's... Learn about: Negotiation Skills, Customer Service Skills, Customer Care... More


Price on request
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  • Short course
  • Cambridge
  • 1 Day

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre... More


Price on request
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  • Course
  • London

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Negotiation Skills, Customer Care, Customer Service Skills... More


Price on request
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Telephone Skills - Inhouse course
Business Enhancement Training
  • Training
  • Inhouse
  • 1 Day

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Influencing Skills, Negotiation Skills, Customer Service Skills... More


£275
VAT inc.
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  • Short course
  • (Northern Manchester)
  • Intermediate
  • 12 Oct 2018
Turn Phone Calls Into Orders, Sales and Prospects

...Up Sell & Cross Sell - Build personal confidence - Plan your calls - Get past the Gate Keeper - Build a quick rapport - Develop powerful and convincing dialogues... Learn about: Sales Training, Convincing dialogues, Listening Skills... More


£375
+ VAT
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  • Course
  • Crawley

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Telephone Skills, Skills and Training... More


Price on request
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Customer care and telephone skills course in London
The Centre for Strategy and Communication
  • Course
  • London

...It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills. The course is suitable for anyone... Learn about: Customer Care, Customer Service Skills, Call Centre... More


£295
+ VAT
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  • Training
  • Torquay

...representing your company in the most positive way? Are they "commercial aware" when speaking with customers or prospects? Are you confident that... Learn about: Customer Care, Influencing Skills, Negotiation Skills... More


Price on request
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  • Course
  • Redditch

...telephone skills training programme is designed and delivered to your content, level and duration needs. This is a custom-designed workshop that is designed... Learn about: Negotiation Skills, Persuasion Skills, Customer Service Skills... More


Price on request
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  • Course
  • Cardiff (Wales)
  • Different dates available
  • 1 Day

...one needs to understand how they should keep their tone when speaking to customers. This course will help you understand the difference the tone of one’s... Learn about: Listening Skills, Communication Training, Skills and Training... More


£999
+ VAT
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  • Vocational qualification
  • Wakefield
  • Different dates available
  • 1 Day
It makes an excellent addition to your CV!

...telephone calls or both. This course is intended for part time students (19+). The appropriate Course Information leaflet and application form will be sent out shortly... Learn about: Telephone Skills, Part Time, Telephone manner... More


Price on request
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  • Course
  • Distance Learning

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Skills and Training, Telephone Skills... More


Price on request
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Save 61%
  • Course
  • Online
  • Different dates available
CareerVision Training

...This course is for employers and employees of businesses who want to strengthen their professional relationships with customers and reap the many rewards of doing... Learn about: CPD Training, Online training, Telephone Skills... More

Special Emagister price

£99 £39
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  • Short course
  • Exeter
  • 1 Day

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning... Learn about: Customer Service Skills, Customer Care... More


£150
+ VAT
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  • Course
  • Online
  • Different dates available
  • 1 Day
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Telephone Skills, Conflict Resolution, Guest complaint handling... More


£20
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  • Short course
  • Inhouse
  • Different dates available
  • 7h - 1 Day

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Questioning skills, Listening Skills, Telephone techniques... More


£400
+ VAT
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  • Training
  • Warrington
  • 1 Day

...professional image whilst examining voice control, key stages of the call, controlling the call, and handling difficult situations... Learn about: Customer Care, Customer Service Skills... More


Price on request
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  • Course
  • Sandbach
  • 2 Days

...FLOWS and CUSTOMER SERVICE. Managers also find ATTENDING this workshop useful to both update and gauge their own understanding of the techniques and issues... Learn about: Persuasion Skills, Customer Service Skills, Influencing Skills... More


Price on request
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Save 94%
  • Course
  • Online
  • Different dates available
Express online course

Improve your communication skills!

...it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient... Learn about: Customer Service, Communication Training... More

d h m s

£249 £14
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