235

Telephone Skills courses

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YOUR CURRENT SELECTION
  • Telephone Skills
COURSE TYPE
  • All 235
  • Courses and Training 191
  • Further Education 44
LEVEL
  • All levels 35
  • Beginner 11
  • Intermediate 19
  • Advanced 5
PRICE
  • higher than £ 9000
  • £7,000
  • £4,000
  • £2,000
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  • £100 or less
SUBJECT AREA
STARTING
  • In 30 days 67
  • In 3 months 67
  • In 6 months 67
  • In 9 months 68
  • In 1 year 68
  • In over a year 64
DURATION
  • Hours 118
  • Days 25
  • Weeks 5
  • 3 months 7
  • 6 months 7
  • 9 months 3
  • Year(s) 16
CHARACTERISTICS
  • Intensive 5
  • Nationally recognised qualification 1
WHERE TO STUDY
Country
Area/Region
METHODOLOGY
  • Short course
  • London
    and 5 other venues
  • 07 Feb 2019

...effective techniques for telephone prospecting Develop and refine an individual style Always get through to the right person! Return to the workplace... Learn about: Sales Techniques, Customer Care, Selling skills... More


Price on request
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EMAGISTER CUM LAUDE
  • Short course
  • London
    and 6 other venues
  • Different dates available
  • 1 Day

...reason for a customer - even a regular customer - to look elsewhere. The telephone is your customer's lifeline to your company. Yet although it provides... Learn about: Negotiation Skills, Customer Service, Call Centre... More


Price on request
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  • Short course
  • (Northern Manchester)
  • Intermediate
  • Different dates available
Turn Phone Calls Into Orders, Sales and Prospects

...Up Sell & Cross Sell - Build personal confidence - Plan your calls - Get past the Gate Keeper - Build a quick rapport - Develop powerful and convincing dialogues... Learn about: Sales calls, Outgoing calls, Sales Training... More


£375
+ VAT
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Save 64%
  • Course
  • Online
  • Intermediate
  • Different dates available
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Telephone Etiquette, Telephone Skills, Customer Service... More

Special Emagister price

£299 £109
+ VAT
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EMAGISTER CUM LAUDE
Impact Factory
Telephone Techniques Course - Inhouse
4.7 excellent 3 opinions
Impact Factory
  • Training
  • Inhouse in City Of London
  • Different dates available
  • 1 Day

...Understand how to create a positive, helpful attitude. Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly... Learn about: Telephone Skills, Assertiveness Training, Assertive Behaviour... More


Price on request
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  • Short course
  • Cambridge
  • 1 Day

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre... More


Price on request
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  • Course
  • London

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Call Centre, Customer Care, Negotiation Skills... More


Price on request
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Telephone Skills - Inhouse course
Business Enhancement Training
  • Training
  • Inhouse
  • 1 Day

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Influencing Skills, Negotiation Skills, Persuasion Skills... More


£275
VAT inc.
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Reception Academy
Telephone Handling - Online Course - Online
5.0 2 opinions
Reception Academy
  • Course
  • Online
  • Different dates available
  • 1 Day
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Persuasion Skills, Time management, English Conversation... More


£20
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  • Course
  • Crawley

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Skills and Training, Telephone Skills... More


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Customer care and telephone skills course in London
The Centre for Strategy and Communication
  • Course
  • London

...It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills. The course is suitable for anyone... Learn about: Customer Service Skills, Call Centre, Customer Care... More


£295
+ VAT
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  • Training
  • Torquay

...representing your company in the most positive way? Are they "commercial aware" when speaking with customers or prospects? Are you confident that... Learn about: Persuasion Skills, Influencing Skills, Customer Service Skills... More


Price on request
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  • Course
  • Redditch

...telephone skills training programme is designed and delivered to your content, level and duration needs. This is a custom-designed workshop that is designed... Learn about: Influencing Skills, Persuasion Skills, Customer Service Skills... More


Price on request
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  • Course
  • Distance Learning

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Skills and Training, Telephone Skills... More


Price on request
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EMAGISTER CUM LAUDE
Impact Factory
Telephone Techniques Open Course in City of London
4.5 excellent 3 opinions
Impact Factory
  • Training
  • City Of London
  • Different dates available
  • 1 Day

...Understand how to create a positive, helpful attitude. Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly... Learn about: Confidence Training, Telephone Skills, Assertiveness Training... More


Price on request
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  • Short course
  • Exeter
  • 1 Day

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning... Learn about: Customer Service Skills, Customer Care... More


£150
+ VAT
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  • Short course
  • Inhouse
  • Different dates available
  • 7h - 1 Day

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Questioning skills, types of customers, customer’s needs... More


£400
+ VAT
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  • Training
  • Warrington
  • 1 Day

...professional image whilst examining voice control, key stages of the call, controlling the call, and handling difficult situations... Learn about: Customer Service Skills, Customer Care... More


Price on request
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  • Course
  • Sandbach
  • 2 Days

...FLOWS and CUSTOMER SERVICE. Managers also find ATTENDING this workshop useful to both update and gauge their own understanding of the techniques and issues... Learn about: Persuasion Skills, Customer Service Skills, Influencing Skills... More


Price on request
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Telephone Service Skills (Part 1) - Inhouse course
Creativedge Training & Development Ltd
  • Training
  • Inhouse

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future... Learn about: Customer Service Skills, Sales Training... More


Price on request
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  • Course
  • Online
  • Different dates available
  • 1h

...Step 2 - Student will register with his register email id and coupon Step 3 - Student receive the course access and password on his/her email id Step... Learn about: Soft Skills... More


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  • Course
  • Online
  • Different dates available
CareerVision Training

...which way it flows. By improving how you communicate on the telephone and enhancing basic communication skills, you will improve on almost every aspect of their career... Learn about: Telephone Skills, Online Course, Online training... More

Special Emagister price

£99 £59
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Save 76%
  • Course
  • Online
  • Intermediate
  • Different dates available
Certificate in Telephone Collections & Debit Manag

...credit limit approval, and dispatch approvals but, as it’s quite a sensitive aspect, this course’s focuses in on the collection process. This practical... Learn about: Techniques of Communication, TELEPHONE COLLECTIONS, Behavior Styles... More

Special Emagister price

£249 £59
+ VAT
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