47

Distance learning Telephone Skills courses

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Save 64%
  • Course
  • Online
  • Intermediate
  • Different dates available
  • 365 Days
Diploma in Telephone Skills Training

...Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service. This course is ideal for those seeking to deliver professional... Learn about: Handling Customer Complains, Communication Training, Time management... More

Special Emagister price

£299 £109
+ VAT
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Save 76%
  • Course
  • Online
  • Beginner
  • Different dates available
  • Online campus
Diploma in Telephone Handling Skills

.... Diploma in Telephone skills introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Besides, every 1 Training course offers you the opportunity... Learn about: Dealing With Angry Customers, Telephone Customer Service, Telephone Conversations... More

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Special Emagister price

£119 £29
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Reception Academy
Telephone Handling - Online Course - Online
5.0 2 opinions
Reception Academy
  • Course
  • Online
  • Different dates available
  • 1 Day
  • Support service
  • Online campus
  • Personal tutor
Improve your telephone manner

... telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the... Learn about: Customer satisfaction, Decision Making, English Conversation... More

PREMIUM COURSE

£20
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  • Course
  • Distance Learning

...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals. During... Learn about: Skills and Training, Telephone Skills... More


Price on request
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  • Course
  • Online
  • Different dates available

... studies and proven techniques to allow you to confidently deal with any professional telephone interaction... Learn about: CPD Short course, CPD course, CPD Accredited Online Course... More


Price on request
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Save 41%
  • Course
  • Online
  • Different dates available
  • 1h

... etiquette, tactful responses and also you will be learning about the example of telephone etiquette... Learn about: Soft Skills... More


Price on request
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  • Course
  • Online
  • Intermediate
  • Different dates available
  • Online campus
Certificate in Telephone Collections

.... By the end of the course you’ll be able to: Recognise the importance of your role in the business Recognise the importance of good communication over the telephone and the impact it has on your success as a collections officer Use a well-organised and confident approach to every stage of a collections call... Learn about: Behavior Styles, Effective Collections, Communication Training... More

Special Emagister price

£249 £59
+ VAT
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Save 94%
  • Course
  • Online
  • Different dates available

... phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where... Learn about: Communication Training, Customer Service... More


£249 £14
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  • Course
  • Distance Learning

...To give all staff members the skills to use the telephone effectively in a business context... Learn about: Call Centre, Customer Care, Negotiation Skills... More


£1,299
+ VAT
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Reception Academy
Message Handling - Online Course - Online
5.0 2 opinions
Reception Academy
  • Course
  • Online
  • Different dates available
  • 1 Day
  • Online campus
  • Personal tutor
  • Support service
Improve your receptionist skills online!

... voiceovers and slides which you can check as many times as necessary. Therefore you will improve your English language skills through professional audio voiceovers. Candidates will gain an attendance certificate. Give an impulse in your career as a receptionist with Emagister.co... Learn about: Professional Writing, Telephone management, Communication Skills... More

PREMIUM COURSE

£18
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  • Course
  • Online

...Training to help the conversion of enquiries into business Learndirect eCourses are designed to be completed at the pace of the learner and are delivered in bite-sized chunks... Learn about: Call Centre, Negotiation Skills, Customer Service Skills... More


£35
VAT inc.
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Save 88%
  • Course
  • Online
  • Different dates available

... Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop... Learn about: Customer Service Checklist, Customer Service Skills, Effective Management... More

Special Emagister price

£199 £23
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Save 81%
  • Course
  • Online
  • Intermediate
  • Different dates available

...24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Call Handling, Call Centre, Telephone Skills... More

Special Emagister price

£395 £74
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Save 83%
Staff Training Solutions
Telemarketing Course - Online
Staff Training Solutions
  • Course
  • Online
  • Intermediate
  • Different dates available

... the telephone and where it fits into your sales and marketing mix. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College... Learn about: Telephone answering, Television Directing, Telephone management... More

Special Emagister price

£395 £69
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  • Course
  • Online
  • Different dates available

... in a challenging situation, or on the receiving end of an angry or rude caller, you will get an insight into effective tips to handle any telephone conversation, which way it flows. By improving how you communicate on the telephone and enhancing basic communication skills, you will improve on almost every aspect... Learn about: Online Course, Telephone Skills, Online training... More


Price on request
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  • Course
  • Online
  • Intermediate
  • Different dates available
  • 1 Year
  • Support service
  • Virtual classes

... interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course. This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues... Learn about: Cold and Warm Calls, Telephone Communication, Sales by Phone... More


£425
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Global Edulink
Certificate in Call Centre Success - Online course
4.8 2 opinions
Global Edulink
  • Course
  • Online
  • Intermediate
  • Different dates available
  • Online campus
Certificate in Call Centre Success.

... in terms of good pay and performance bonuses. As a leading UK training provider, Global Edulink understands what it takes to shine in this arena and, as such, have formulated a course aimed at equipping you with the skills and confidence to undertake these responsibilities, such as answering questions... Learn about: Call Centre, Important Asset, Powerful Choice... More

Special Emagister price

£249 £59
+ VAT
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Save 94%
  • Course
  • Online
  • Different dates available

...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service... More


£173 £10
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  • Course
  • Online

...To give all staff members the skills to use the telephone effectively in a business context... Learn about: Influencing Skills, Customer Service Skills, Customer Care... More


£799
+ VAT
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Reception Academy
Hotel Reservations Taking a Booking by Phone - Online course
5.0 2 opinions
Reception Academy
  • Course
  • Online
  • Beginner
  • Different dates available

...Emagister.co.uk is pleased to anounce one of the most complete courses in reception and hospitality management. This audio course is the best choice if you want to improve your hospitality skills in English language. It is also ideal if you want to take it slow and are looking for a self-paced... Learn about: Telephone user support, Skills and Training, Booking procedures... More


£9
+ VAT
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International Institute of Management & Engineering
DIPLOMA IN SOFTWARE TECHNOLOGY - Online course
International Institute of Management & Engineering
  • Vocational qualification
  • Online
  • Different dates available
  • 1 Year
SOFTWARE TECHNOLOGY

...Introduction to Information Technology DST12 -Computer Fundamental Hardware & Software DST13 - MS Ofice Pakage DST14 - Programming in C DST15... Learn about: Software Marketing, Software quality, Technology in Management... More


Price on request
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  • NVQ
  • Distance Learning
  • Different dates available
  • 6 Months

... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Effective Communication, Customer Service, Customer Service Skills... More


£895
VAT exempt
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  • NVQ
  • Online

..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete... Learn about: Customer Care, Customer Service Skills... More


Free
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