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Distance and online learning Telephone Skills courses
- Short course
- Online
- Different dates available
...and encourage more meetings, demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target... Learn about: Sales Training, Sales Trends, Negotiation Skills...
- Course
- Online
- Different dates available
...Module Two – Aspects of Phone Etiquette 01:00:00 Module Three – Using Proper Phone Language 01:00:00 Module Four- Eliminate Phone Distractions 01:00:00... Learn about: Customer Service, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Virtual classes
- Support service
...or customer-facing roles. Designed with real workplace needs in mind, this course strengthens problem-solving skills, service orientation, and IT awareness—making... Learn about: Warm Calls, Sales by Phone, Verbal Communication...
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Very great course overall.
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- NVQ
- Online
- 7h
...exercises to help Learners evaluate and improve their customer skills. Learners can complete the course in their own time and at their own...
...exercises to help Learners evaluate and improve their customer skills. Learners can complete the course in their own time and at their own...
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Very great course overall.
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- Short course
- Online
- Intermediate
- Different dates available
- Online campus
- Virtual classes
- Support service
- Delivery of study materials
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Care...
- Course
- Online
- Different dates available
...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...
- Course
- Online
- Different dates available
- 1 Year
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
...follow organisational procedures, and maintain high service standards in fast-paced call environments. By completing this CPD-accredited course... Learn about: Telephone Communication, Call Centre, Sales by Phone...
- Course
- Online
...in a highly effective way. Anyone who uses the phone at work will learn how to answer the call with a 'verbal handshake', the importance of preparation...
- Short course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Support service
- Online campus
- Virtual classes
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service, Customer Service Skills...
- Course
- Online
- Different dates available
- 9h
...to acquire skills for their profession. People who are interested in call centre customer service training. Module One: Getting Started Workshop Objectives Module... Learn about: Difficult Customers, Getting Beyond the Gate Keeper, Call Centre...
- Course
- Distance Learning
...will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful... Learn about: Skills and Training, Telephone Skills...
- Course
- Online
- 4h
...Training to help the conversion of enquiries into business Learndirect eCourses are designed to be completed at the pace of the learner and are delivered in bite-sized chunks...
- Short course
- Online
- Intermediate
- Different dates available
- Online campus
- Support service
- Delivery of study materials
- Virtual classes
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Best Practice, Call Centre...
- Course
- Distance Learning
...in a highly effective way. Anyone who uses the phone at work will learn how to answer the call with a 'verbal handshake', the importance of preparation...
- Training
- Distance Learning
...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet. This course covers...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Virtual classes
- Support service
- Online campus
...Correctly respond to rude or hostile customers Answer the phone professionally at your business Telephone Skills Training is suitable for anyone who... Learn about: Telephone Skills...
- NVQ
- Online
...NVQ Level 3 in Customer Service To complete this course you will have to complete three mandatory units focused on your customer services role and...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Online campus
- Support service
- Delivery of study materials
- Virtual classes
...programming and how you can learn to use this technique naturally to aid success. Find out how you can use call scripts to your advantage and personalise... Learn about: Sales Training...
- Course
- Online
- Intermediate
- Different dates available
- 12h
...learners in advancing their understanding, and enables professionals to stay updated on the latest developments in customer experience enhancement. Effective... Learn about: Customer Service, Customer satisfaction, Customer Care...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Virtual classes
- Support service
- Online campus
...who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...at least 11 of these 20 credits must be at Level 2. A minimum of 28 credits are required overall for completion of this qualification. Mandatory Units... Learn about: Effective Communication, Customer Service Skills, Customer Service...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
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- Course
- Online
- Beginner
- Different dates available
...(with various accents) and hotel staff. Ranging from a simple conversation to more complex scenarios, you will listen to the recording then be asked... Learn about: English Language, Telephone Skills, Language Skills...
...(with various accents) and hotel staff. Ranging from a simple conversation to more complex scenarios, you will listen to the recording then be asked... Learn about: English Language, Telephone Skills, Language Skills...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
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- Course
- Online
- Different dates available
...Handling interoffice calls and voicemail messages Methods of training employees How to correct poor telephone etiquette ADVANTAGES OF THIS COURSE Learn... Learn about: Online Course, Telephone Skills, Online training...
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