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Distance and online learning Telephone Skills courses
- Short course
- Online
- Different dates available
...and encourage more meetings, demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target... Learn about: Sales Trends, Closing Skills, Sales Training...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...– Pre-Call Planning Course Benefits: Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world 24/7 Access to the LMS... Learn about: Telephone management, Sales Training, Telephone answering...
- Course
- Online
- Different dates available
...Module Two – Aspects of Phone Etiquette 01:00:00 Module Three – Using Proper Phone Language 01:00:00 Module Four- Eliminate Phone Distractions 01:00:00... Learn about: Communication Training, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Support service
- Virtual classes
...or customer-facing roles. Designed with real workplace needs in mind, this course strengthens problem-solving skills, service orientation, and IT awareness—making... Learn about: Communication techniques, Verbal Communication, Voice Mail...
- Short course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Support service
- Delivery of study materials
- Online campus
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Care...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Call Centre, Call Handling, Sales Process...
- Course
- Online
- Different dates available
...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service...
- Course
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Support service
- Virtual classes
- Online campus
...follow organisational procedures, and maintain high service standards in fast-paced call environments. By completing this CPD-accredited course... Learn about: Call Centre, Communication techniques, Sales by Phone...
- Short course
- Online
- Intermediate
- Different dates available
- Support service
- Delivery of study materials
- Virtual classes
- Online campus
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service Skills, Customer Service...
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Very great course overall.
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- NVQ
- Online
- 7h
...exercises to help Learners evaluate and improve their customer skills. Learners can complete the course in their own time and at their own...
...exercises to help Learners evaluate and improve their customer skills. Learners can complete the course in their own time and at their own...
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Very great course overall.
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- Course
- Online
- Different dates available
- 9h
...to acquire skills for their profession. People who are interested in call centre customer service training. Module One: Getting Started Workshop Objectives Module... Learn about: Case Study, Open questions, Call Centre...
- Course
- Online
...in a highly effective way. Anyone who uses the phone at work will learn how to answer the call with a 'verbal handshake', the importance of preparation...
- Short course
- Online
- Intermediate
- Different dates available
- Support service
- Delivery of study materials
- Virtual classes
- Online campus
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Best Practice, Call Centre...
- Course
- Distance Learning
...will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful... Learn about: Telephone Skills, Skills and Training...
- Course
- Online
- Intermediate
- Different dates available
- 12h
...learners in advancing their understanding, and enables professionals to stay updated on the latest developments in customer experience enhancement. Effective... Learn about: Customer Care, Customer Service, Customer satisfaction...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...at least 11 of these 20 credits must be at Level 2. A minimum of 28 credits are required overall for completion of this qualification. Mandatory Units... Learn about: Customer Service Skills, Effective Communication, Verbal Communication...
- Course
- Distance Learning
...in a highly effective way. Anyone who uses the phone at work will learn how to answer the call with a 'verbal handshake', the importance of preparation...
- Course
- Online
- 4h
...Training to help the conversion of enquiries into business Learndirect eCourses are designed to be completed at the pace of the learner and are delivered in bite-sized chunks...
- Training
- Distance Learning
...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet. This course covers...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Support service
- Online campus
- Virtual classes
...Correctly respond to rude or hostile customers Answer the phone professionally at your business Telephone Skills Training is suitable for anyone who... Learn about: Telephone Skills...
- NVQ
- Online
...NVQ Level 3 in Customer Service To complete this course you will have to complete three mandatory units focused on your customer services role and...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Support service
- Online campus
- Delivery of study materials
- Virtual classes
...programming and how you can learn to use this technique naturally to aid success. Find out how you can use call scripts to your advantage and personalise... Learn about: Sales Training...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Effective Communication, Customer Service Skills, Customer Care...
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