56

Distance and online learning Telephone Skills courses

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Save 64%
  • Course
  • Online
  • Intermediate
  • Different dates available
  • 365 Days
Diploma in Telephone Skills Training

...Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service. This course is ideal for those seeking to deliver professional... Learn about: Telephone Etiquette, Handling Customer Complains, Telephone techniques... More

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£299 £109
+ VAT
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  • Course
  • Online
  • Beginner
  • Different dates available
  • Online campus
Diploma in Telephone Handling Skills

.... Diploma in Telephone skills introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Besides, every 1 Training course offers you the opportunity... Learn about: Call Centre, Customer Satisfaction Level, Customer Service... More

PREMIUM COURSE
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£119 £29
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  • Course
  • Online
  • Different dates available

... phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where... Learn about: Communication Training, Customer Service... More


£249 £14
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  • Course
  • Online
  • Different dates available

... Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop... Learn about: Customer Service, Personal Development, Positive Thinking... More

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£199 £23
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Staff Training Solutions
Telemarketing Course - Online
Staff Training Solutions
  • Course
  • Online
  • Intermediate
  • Different dates available

... the telephone and where it fits into your sales and marketing mix. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College... Learn about: Television Directing, Sales Training, Telephone answering... More

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£395 £69
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  • Course
  • Online
  • Intermediate
  • Different dates available
  • 1 Year
  • Support service
  • Virtual classes

... interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course. This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues... Learn about: Cold and Warm Calls, Telephone Communication, Communication techniques... More


£425
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International Institute of Management & Engineering
DIPLOMA IN SOFTWARE TECHNOLOGY - Online course
International Institute of Management & Engineering
  • Vocational qualification
  • Online
  • Different dates available
  • 1 Year
SOFTWARE TECHNOLOGY

...Introduction to Information Technology DST12 -Computer Fundamental Hardware & Software DST13 - MS Ofice Pakage DST14 - Programming in C DST15... Learn about: Software architecture, Software Marketing, Technology Education... More


Price on request
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  • Course
  • Online

...Training to help the conversion of enquiries into business Learndirect eCourses are designed to be completed at the pace of the learner and are delivered in bite-sized chunks... Learn about: Call Centre, Customer Service Skills, Persuasion Skills... More


£35
VAT inc.
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  • Training
  • Distance Learning

...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet... Learn about: Customer Service Skills, Influencing Skills, Negotiation Skills... More


Price on request
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  • NVQ
  • Online

..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete... Learn about: Customer Service Skills, Customer Care... More


Free
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  • Course
  • Online
  • Intermediate
  • Different dates available
  • Online campus
Certificate in Telephone Collections

.... By the end of the course you’ll be able to: Recognise the importance of your role in the business Recognise the importance of good communication over the telephone and the impact it has on your success as a collections officer Use a well-organised and confident approach to every stage of a collections call... Learn about: Behavior Styles, Effective Collections, Working with Customers... More

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£249 £59
+ VAT
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  • NVQ
  • Distance Learning
  • Different dates available
  • 6 Months

... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Service, Customer Service Skills, Verbal Communication... More


£895
VAT exempt
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  • Course
  • Online
  • Different dates available

...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service... More


£173 £10
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  • NVQ
  • Online
  • Different dates available
  • 1 Year
  • Delivery of study materials
  • Online campus
  • Virtual classes
  • Support service

...Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative... Learn about: Telephone Skills... More


£317
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  • Course
  • Online
  • Intermediate
  • Different dates available

...24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Customer Care, Sales Training, Sales Techniques... More

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£395 £69
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  • Course
  • Distance Learning

...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals. During... Learn about: Skills and Training, Telephone Skills... More


Price on request
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  • Course
  • Online
  • Intermediate
  • Different dates available
  • 1 Year
  • Online campus
  • Support service
  • Virtual classes
  • Delivery of study materials

...What Will the Course Teach Me? You’ll focus on a variety of techniques you can use to make sales on the telephone. These include identifying... Learn about: Sales Training... More


£60
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  • Course
  • Distance Learning

...To give all staff members the skills to use the telephone effectively in a business context... Learn about: Persuasion Skills, Negotiation Skills, Call Centre... More


£1,299
+ VAT
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Telephone Handling - Online Course - Online
5.0 2 opinions
Reception Academy
  • Course
  • Online
  • Different dates available
  • 1 Day
  • Support service
  • Personal tutor
  • Online campus

... telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the... Learn about: Decision Making, Customer satisfaction, English Conversation... More


£20
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  • NVQ
  • Online

...NVQ Level 3 in Customer Service To complete this course you will have to complete three mandatory units focused on your customer services role and... Learn about: Customer Care, Customer Service Skills... More


Price on request
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Global Edulink
Certificate in Call Centre Success - Online course
4.8 2 opinions
Global Edulink
  • Course
  • Online
  • Intermediate
  • Different dates available
  • Online campus
Certificate in Call Centre Success.

... in terms of good pay and performance bonuses. As a leading UK training provider, Global Edulink understands what it takes to shine in this arena and, as such, have formulated a course aimed at equipping you with the skills and confidence to undertake these responsibilities, such as answering questions... Learn about: Customer Handling, Powerful Choice, Diverse situations... More

Special Emagister price

£249 £59
+ VAT
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  • NVQ
  • Distance Learning
  • Different dates available
  • 6 Months

... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Service Skills, Customer Service, Effective Communication... More


£695
VAT exempt
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Save 90%
  • Course
  • Online
  • Different dates available

... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Difficult Customers, Case Study, Defining Buying Motives... More

Special Emagister price

£199 £20
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