52

Distance and online learning Telephone Skills courses

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Save 64%
  • Course
  • Online
  • Intermediate
  • Different dates available
  • 365 Days
Diploma in Telephone Skills Training

...Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service. This course is ideal for those seeking to deliver professional... Learn about: Communication Training, Telephone Skills, Customer Service... More

Special Emagister price

£299 £109
+ VAT
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Reception Academy
Telephone Handling - Online Course - Online
5.0 2 opinions
Reception Academy
  • Course
  • Online
  • Different dates available
  • 1 Day
  • Support service
  • Online campus
  • Personal tutor
Improve your telephone manner

... telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the... Learn about: Difficult People, English Language, Conflict Resolution... More

PREMIUM COURSE

£20
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Save 41%
  • Course
  • Online
  • Different dates available
  • 1h

... etiquette, tactful responses and also you will be learning about the example of telephone etiquette... Learn about: Soft Skills... More


Price on request
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  • NVQ
  • Online
  • Different dates available
  • 1 Year
  • Online campus
  • Virtual classes
  • Support service
  • Delivery of study materials

...Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative... Learn about: Telephone Skills... More


£317
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  • Course
  • Distance Learning

...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals. During... Learn about: Skills and Training, Telephone Skills... More


Price on request
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Save 94%
  • Course
  • Online
  • Different dates available

... phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where... Learn about: Communication Training, Customer Service... More


£249 £14
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Save 40%
  • Course
  • Online
  • Intermediate
  • Different dates available
  • 1 Year
  • Virtual classes
  • Support service
  • Delivery of study materials
  • Online campus

...What Will the Course Teach Me? You’ll focus on a variety of techniques you can use to make sales on the telephone. These include identifying... Learn about: Sales Training... More


£60
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  • Course
  • Distance Learning

...To give all staff members the skills to use the telephone effectively in a business context... Learn about: Persuasion Skills, Call Centre, Customer Service Skills... More


£1,299
+ VAT
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  • Course
  • Online

...Training to help the conversion of enquiries into business Learndirect eCourses are designed to be completed at the pace of the learner and are delivered in bite-sized chunks... Learn about: Persuasion Skills, Call Centre, Customer Service Skills... More


£35
VAT inc.
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Save 88%
  • Course
  • Online
  • Different dates available

... Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop... Learn about: Customer Service Skills, Effective Management, Customer Service Checklist... More

Special Emagister price

£199 £23
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Save 76%
  • Course
  • Online
  • Intermediate
  • Different dates available
  • Online campus
Certificate in Telephone Collections

.... By the end of the course you’ll be able to: Recognise the importance of your role in the business Recognise the importance of good communication over the telephone and the impact it has on your success as a collections officer Use a well-organised and confident approach to every stage of a collections call... Learn about: Techniques of Communication, Behavior Styles, Effective Collections... More

Special Emagister price

£249 £59
+ VAT
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Reception Academy
Hotel Reservations Taking a Booking by Phone - Online course
5.0 2 opinions
Reception Academy
  • Course
  • Online
  • Beginner
  • Different dates available

...Emagister.co.uk is pleased to anounce one of the most complete courses in reception and hospitality management. This audio course is the best choice if you want to improve your hospitality skills in English language. It is also ideal if you want to take it slow and are looking for a self-paced... Learn about: Audio competence, Hotel Management, English Language... More


£9
+ VAT
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EMAGISTER CUM LAUDE
  • Course
  • Online
  • Intermediate
  • Different dates available
  • 1 Year
  • Support service
  • Virtual classes

... interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course. This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues... Learn about: Verbal Communication, Sales by Phone, Cold and Warm Calls... More


£425
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International Institute of Management & Engineering
DIPLOMA IN SOFTWARE TECHNOLOGY - Online course
International Institute of Management & Engineering
  • Vocational qualification
  • Online
  • Different dates available
  • 1 Year
SOFTWARE TECHNOLOGY

...Introduction to Information Technology DST12 -Computer Fundamental Hardware & Software DST13 - MS Ofice Pakage DST14 - Programming in C DST15... Learn about: Technology in Management, Technology Education, Technology Education... More


Price on request
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  • NVQ
  • Distance Learning
  • Different dates available
  • 6 Months

... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Care, Effective Communication, Verbal Communication... More


£695
VAT exempt
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Save 94%
  • Course
  • Online
  • Different dates available

...such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers... Learn about: Customer Service... More


£173 £10
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  • NVQ
  • Online

..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete... Learn about: Customer Service Skills, Customer Care... More


Free
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  • Course
  • Online

...To give all staff members the skills to use the telephone effectively in a business context... Learn about: Persuasion Skills, Negotiation Skills, Call Centre... More


£799
+ VAT
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  • Training
  • Distance Learning

...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet... Learn about: Customer Service Skills, Influencing Skills, Negotiation Skills... More


Price on request
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  • Course
  • Online
  • Different dates available

... studies and proven techniques to allow you to confidently deal with any professional telephone interaction... Learn about: CPD Training, CPD Accredited Online Course, CPD Short course... More


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Save 76%
Global Edulink
Certificate in Call Centre Success - Online course
4.8 2 opinions
Global Edulink
  • Course
  • Online
  • Intermediate
  • Different dates available
  • Online campus
Certificate in Call Centre Success.

... in terms of good pay and performance bonuses. As a leading UK training provider, Global Edulink understands what it takes to shine in this arena and, as such, have formulated a course aimed at equipping you with the skills and confidence to undertake these responsibilities, such as answering questions... Learn about: Powerful Choice, Call Centre, Professional Edge... More

Special Emagister price

£249 £59
+ VAT
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Reception Academy
Listen & Learn Exercise Professional Hospitality Communication - Online course
5.0 2 opinions
Reception Academy
  • Course
  • Online
  • Beginner
  • Different dates available

...This exciting “Listen and learn” course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. Through listening and comprehension exercises you can continue your professional development and career progression from the comfort of your own home... Learn about: British Accents, Telephone answering, Hospitality Communication... More


£24
+ VAT
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  • Course
  • Online
  • Different dates available

...Learn How Important it is to Develop Better Telephone Communication Skills The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special... Learn about: Ms Office, Communication Skills, Office IT... More


Price on request
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