Hospitality And Hospitality Operations Management: an International Perspective(abuja, Nigeria)

Hospitality and Lodging: An Overview

• Hospitality, Defined
• Hospitality Management, Defined
• What Makes up the Hospitality Industry
• Development of Hospitality
• Hospitality Industry leaders
• The Pineapple Tradition
• Hospitality vis-à-vis Tourism
• Characteristics of the Hospitality Industry
• Philosophy of Hospitality Industry
• Sustainable Hospitality
• Success in Service
• Usual Situations in the Hospitality Industry
• Focusing in Service
• Service and Total Quality Management (TQM)
• Case Study –Disney
• Essential Characteristics of Hospitality Establishment Staffs
• Careers
• Career Goals
• Self-Assessment and Personal Philosophy
• Professional Organizations
• Current Developments in the Hospitality Management

Operations Management: An Introduction

• Defining Operations management
• The Origins of Operations Management
• Development of Operations Management
• Adam Smith’s Contribution to Operations Management
• Modern Operations Management
• Crucial Elements of Operations Management

The Hotel Business

• Franchising in the Hospitality Industry
• Referral Associations
• Management Contracts
• Real Estate Investment Trusts
• Hotel Development
• Economic Impact of Hotels
• Classification of Hotels
• Types and Locations of Hotels
• Best, Biggest, and Most Unusual Hotels and Chains
• Vacation Ownership
• International Perspective
• Sustainable or Green Lodging
• Current Developments in Hotel Development

Rooms Division Operations

• Functions and Departments of a Hotel
• Management Structure
• Role of the Hotel General Manager
• The Executive Committee
• The Departments
• Revenue Management
• Reservations Manager
• Communications CBX or PBX
• Guest Services/Uniformed Services
• Concierge
• Housekeeping
• Laundry
• Sustainable Lodging
• Security/Loss Prevention
• Current Developments in Hotels and Room Division Operations

Food and Beverage Operations

• Food and Beverage Management
• Food & Beverage Organization Chart
• Kitchen
• Food Operations
• Bars
• Stewarding Department
• Catering Department
• Room Service/In-Room Dining
• Sustainable Food and Beverage Operations
• Current Developments in Food and Beverage Operations

Beverages

• Wine
• Light Beverage Wines
• Sparkling Wines
• Fortified and Aromatic Wines
• The History of Wine
• The Wine-Making Process
• Wine Matching with Food
• Major Wine-Growing Regions
• Reading Wine Label
• Wine and Health
• Sustainable Wine Production
• Spirits
• Non-alcoholic Beverages
• Bars and Beverage Operations
• Restaurant and Hotel Bars
• Nightclubs
• Brewpubs and Microbreweries
• Sports Bars
• Coffee Shops
• Liquor Liability and the Law
• Current Developments in the Beverage Industry

The Restaurant Business

• Introducing the Restaurant Business
• Classical Cuisine
• Food Trends and Practices
• Culinary Practices
• Developing a Restaurant
• Operating Philosophy, Mission,
• Goals, and Objectives
• Restaurant Market
• Restaurant Concept
• Restaurant Location
• Restaurant Ambiance
• Sustainable Restaurants
• Menu Planning
• Classifications of Restaurants
• Hamburger
• Pizza
• Chicken
• Sandwich Restaurants
• Bakery Café
• Current Developments in Restaurant Business

Restaurant Operations – Front of the House and Back of the House

• Front of the House
• Restaurant Organizational Chart
• Restaurant Forecasting
• Service
• Types of Restaurant Service
• Suggestive Selling
• Front of the House Restaurant Systems
• Back of the House Restaurant Systems
• Back of the House
• Kitchen/Food Production
• Staffing and Scheduling
• Training and Development
• Production Procedures
• Management Involvement and Follow Up
• Employee Recognition
• Food Cost Control Process
• Purchasing
• Receiving, Storing, Issuing
• Budgeting
• Restaurant Accounting
• Balance Sheet
• Lease and Controllable Expenses
• Restaurant Manager Job Analysis
• Current Developments in Restaurant Operations

Managed Services

• Overview of Managed Services
• Airlines and Airports
• Military
• Elementary and Secondary Schools
• Colleges and Universities
• Managing Managed Services
• Sustainable Managed Services
• Health Care Facilities
• Business & Industry
• Managed Service Other Than Food
• Leisure and Recreation
• Stadium Points of Service
• Other Facilities
• Advantages and Disadvantages
• Current Developments in Managed Services

The Interrelated Nature between Hospitality Management and Tourism

• What is Tourism?
• Benefits of Tourism
• Long-Term Prospects: Tourism 2020 Vision
• The Five Ages of Tourism
• Pre-Industrial Revolution
• Rail, Automobile, and Coach Travel
• Travelling by Train
• Rail Travel Abroad
• Travelling by Car
• Travelling by Bus
• Airlines
• The-Hub-and-Spoke System
• New Airplanes
• Components of Airline Profit and Loss
• Load Factor
• Cruise Ships
• Cruise Market
• The Economic Impact of Tourism
• The Multiplier Effect
• Promoters of Tourism
• Business Travel
• Social and Cultural Impact of Tourism
• Ecotourism
• Sustainable Ecotourism
• Cultural, Heritage, Nature and Volunteer Tourism
• World Heritage Sites
• Current Developments in Tourism

Recreation, Attractions, and Clubs

• Recreation, Leisure, and Wellness
• Government-Sponsored Recreation
• National Park Service
• National Park Management
• Public Recreation and Parks Agencies
• Commercial Recreation and recreation Management
• National Park Management
• Public Recreation and Parks Agencies
• Theme Parks
• Size and Scope of the Theme Park Industry
• Case Studies:
• Regional Theme Parks
• Animal Attractions
• Historic Places/Sites
• Museums
• Performance Arts
• Destinations
• Managing Attractions
• Clubs
• Size and Scope of the Club Industry
• Club Management
• Non-commercial Recreation
• Current Developments in Recreation and Leisure

Gaming Entertainment

• Casino Resort
• What is Gambling?
• Comps: A Usual Part
• of an Unusual Business
• Types of Casino Operations
• Components of Casino Resorts
• Evolution of Gambling and Casinos
• Working in a Casino Resort
• The Mirage Effect
• Sustainability in Gaming Entertainment
• Career Information
• Current Developments in the Gaming Entertainment Industry

Meetings, Conventions, and Expositions

• Development of the Industry
• Size and Scope of the Industry
• Key Players in the Industry
• Destination Management Companies
• Meeting Planners
• Service Contractors
• Types of Meetings
• Association Meetings
• Conventions and Expositions
• Types of Associations
• Types of Meetings
• Meeting Planning
• Contracts
• Conference Event Order
• Venues for Meetings, Conventions, and Expos
• Trends

Special Events

• Functions of Event Planners
• Event Management
• The Event Planning Process
• Challenges and Tools for Event Planners and Managers
• Classifications of Special Events
• Required Skills and Abilities for Event Management
• Special Event Organizations
• Sustainability in Special Events
• The Special Events Job Market
• Current Developments in Special Events