course-premium

Hospitality English - 2 Week Course

4.6
7 reviews
  • I am extremely happy that I join this course at Reception Academy, Ramin, the mentor is a fantastic person who always help everybody and offer his encounters in hospitality field. I've got work offer on the fulfillment of the course. I propose it to everybody who is hoping to begin a career in hospitality industry.
    |
  • Thinking to be a hotel receptionist, then go for Reception Academy I tam sure you will appreciate .The institute instructors and staff are extremely pleasant and always prepared to help,specialy our educator Pierre.
    |
  • I have literally loved the Hospitality English course. I spent such lovely time in the class with my classmates and our teacher, Ramin. He is an excellent trainer who loves his job so much and because of this you can learn a lot from him. I would have liked all of my teacher had been like him. We have learnt, having fun at the same time. I highly recommend Reception Academy to anyone willing to enter the Hospitality Industry.
    |

Short course

In City of London

Save 5%
£ 189 VAT inc.

Description

  • Type

    Short course

  • Level

    Beginner

  • Location

    City of london

  • Duration

    10 Days

  • Start date

    Different dates available

Learn essential Hospitality English Language!

Are you interested in acquiring the essential English skills that enable you to work in the hospitality career in the United Kingdom? If so, undertake this interactive and practical Hospitality English Course delivered by Reception Academy and advertised in emagister.co.uk.

The programme of the course has been designed in partnership with UK hotels in order to meet the highest industry standards. It consists of practical exercises and interesting conversations –for example in a lift, to welcome guests or explain the bill. Candidates will also learn hotel vocabulary, how to handle difficult customers and forbidden service phrases, as well as the language used in accounts, marketing and by housekeeping, among others.

The course consists of 30 hours of training divided into 10 days. Candidates will receive a course workbook and will have access to pronunciation checks, a universal phonetic alphabet and visual and listening exercises. They will also perform voice recognition and recoding exercises. Upon completion of the course successful candidates gain a certificate of completion.

Facilities

Location

Start date

City of London (London)
See map
Coppergate House, 16 Brune Street, E1 7NJ

Start date

Different dates availableEnrolment now open

About this course

During this two (2) week course you improve your understanding of hospitality terminology and focus on real life situations you will face whilst working in Hotels.

This interactive Hospitality English course is designed for individuals looking to develop their professional language and conversational skills, specifically for use within the hospitality and customer service sector.

We welcome all individuals from any nationality who are passionate about the industry to enrol today.

Reception Academy's students are trained in accordance with 5 star brand standards of international hotels. Through tailored courses we prepare these skilled candidates to successfully embark upon Hospitality careers. In partnership with over 800 Hotels we maintain a 95% employment success rate for our graduates. As an accredited institution of the BAC we can also offer visa application assistance for Non-EU students, subject to UK visa eligibility requirements.

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

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Reviews

4.6
excellent
  • I am extremely happy that I join this course at Reception Academy, Ramin, the mentor is a fantastic person who always help everybody and offer his encounters in hospitality field. I've got work offer on the fulfillment of the course. I propose it to everybody who is hoping to begin a career in hospitality industry.
    |
  • Thinking to be a hotel receptionist, then go for Reception Academy I tam sure you will appreciate .The institute instructors and staff are extremely pleasant and always prepared to help,specialy our educator Pierre.
    |
  • I have literally loved the Hospitality English course. I spent such lovely time in the class with my classmates and our teacher, Ramin. He is an excellent trainer who loves his job so much and because of this you can learn a lot from him. I would have liked all of my teacher had been like him. We have learnt, having fun at the same time. I highly recommend Reception Academy to anyone willing to enter the Hospitality Industry.
    |
100%
4.8
excellent

Course rating

Recommended

Centre rating

Sifora Bondor

5.0
02/09/2018
What I would highlight: I am extremely happy that I join this course at Reception Academy, Ramin, the mentor is a fantastic person who always help everybody and offer his encounters in hospitality field. I've got work offer on the fulfillment of the course. I propose it to everybody who is hoping to begin a career in hospitality industry.
What could be improved: -
Would you recommend this course?: Yes

Ignacio Gomez

5.0
10/08/2018
What I would highlight: Thinking to be a hotel receptionist, then go for Reception Academy I tam sure you will appreciate .The institute instructors and staff are extremely pleasant and always prepared to help,specialy our educator Pierre.
What could be improved: -
Would you recommend this course?: Yes

Giusy Vitale

5.0
03/02/2017
What I would highlight: I have literally loved the Hospitality English course. I spent such lovely time in the class with my classmates and our teacher, Ramin. He is an excellent trainer who loves his job so much and because of this you can learn a lot from him. I would have liked all of my teacher had been like him. We have learnt, having fun at the same time. I highly recommend Reception Academy to anyone willing to enter the Hospitality Industry.
What could be improved: Nothing.
Would you recommend this course?: Yes

Elena Delaurenti

4.0
01/11/2016
What I would highlight: The Hospitality English Course was excellent. Found the teacher very kind, patient and careful. The simulation was a big help to me, since I feel more confident after have faced some little situations, and this definitely will make an exceptional receptionist. The environment is professional too, thanks Reception Academy!
What could be improved: Everything OK
Would you recommend this course?: Yes

Vicky Chorghe

4.5
09/09/2016
What I would highlight: I’m deeply thankful with Reception Academy and Ramin, my instructor, since he is the best. I would like to attend more classes, learning is great!
What could be improved: Nothing.
Would you recommend this course?: Yes

Ania Jakimiuk

4.5
20/06/2016
What I would highlight: You guys are great! Thank you for everything you’ve done for me. This course has helped me to improve my language skills. The teacher was totally professional, always ready to help. I hope I can come back some other time.
What could be improved: Nothing
Would you recommend this course?: Yes

Silvestro Fois

4.5
07/11/2015
What I would highlight: Hospitality English Language Course (2 weeks) was a stunning knowledge in a truly expert and benevolent environment. My english skills have been improved and I was given an essential learning of hospitality language, both things in the same course, astounding!!! A big thanks goes to instructor Ramin, an exceptionally decent, proficient and rousing individual who adores his occupation and works with energy. I emphatically prescribe this course to all individuals who longing to work, or as of now work, as assistant. Good fortunes!!!
What could be improved: Nothing was bad.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 14 years

Subjects

  • Housekeeping
  • Marketing
  • Hospitality
  • Voice
  • Accounts
  • English Language
  • Business English
  • Advanced English
  • English Conversation
  • Telephone Skills
  • Customer Care
  • English
  • Customer Service
  • Communication Skills
  • English Food
  • Basic English
  • Intermediate English
  • Customer Management
  • Reception
  • Hotel terminology

Teachers and trainers (1)

TBC TBC

TBC TBC

Trainer

Course programme

UK 5* Hotel essential language skills:
  • Welcoming guests
  • Holding a conversation
  • Follow up conversations
  • Conversations in a lift
  • Small talk
  • Communication between departments
  • Telling the time
  • Giving directions
  • Floor levels
  • Dates
  • Phone conversations
  • Recommending places to visit
  • Show round language
  • Essential hotel vocabulary
  • Phonetics
  • Intonation
  • Language used at the Reception Desk
  • Check-In vocabulary & conversations
  • Check-Out vocabulary & conversations
  • Language used in the Restaurant
  • Up-selling services & facilities
  • Language used by Sales & Marketing
  • Describing a room/room categories
  • Language used by Reservations
  • Taking a booking
  • Selling a room
  • Language used by Housekeeping
  • Special occasions
  • Language used in Accounts
  • Obtaining Method Of Payment (MOP)
  • Explaining the bill
  • Checking guest satisfaction
  • Handling difficult situations & complaints
  • British English versus American English
  • Forbidden service phrases
  • Use of positive language
  • Employment vocabulary
  • Basic interview phrases
  • Conflict in the workplace

Methods of learning:
  • Student voice recordings
  • Intonation checks
  • Voice recognition exercises
  • Tutorial videos
  • Visual exercises
  • Listening exercises
  • Dictations
  • Pronunciation checks
  • Conversations
  • Interactive language games
  • Use of Reception Academy Workbook
  • Phonetic alphabet (universal alphabet)

Hospitality English - 2 Week Course

£ 189 VAT inc.