Hospitality Service (Multi Skilled) Intermediate Apprenticeship Details

During the course of your apprenticeship you will cover the following units: Mandatory Units: 501 Maintain a safe, hygienic and secure working environment 601 Give customers a positive impression of yourself and your organisation Choose 7 of these Optional Units from these 5 Units - Apprentices must choose their optional units from at least three of the five optional units E - Apprentices may select a maximum of three level 1 optional units. (Level 1 units begin with 5 - level 2 units begin with 6). A: Front Office Optional Units 651 Deal with communications 652 Deal with the arrival of customers 653 Deal with bookings 654 Prepare customer accounts and deal with departures 661 Resolve customer service problems 663 Identify and provide tourism related information and advice B: Housekeeping Optional Units 664 Clean and service a range of areas 665 Work using different chemicals and equipment 666 Maintain housekeeping supplies 667 Clean and protect floors 668 Clean carpets and soft furnishings 669 Provide a linen service 537 Collect linen and make beds C: Food and Drink Service Optional Units 509 Prepare and clear areas for counter/takeaway service 510 Provide a counter/takeaway service 606 Prepare/clear areas for table service 607 Serve food at the table 611 Prepare and clear bar area 612 Serve alcoholic and soft drinks 614 Prepare and serve wines 617 Prepare and serve dispensed and instant hot drinks D: Food Preparation and Cooking Optional Units 516 Prep/finish simple salad/fruit dishes 517 Prepare hot and cold sandwiches 519 Prepare and cook fish 520 Prepare and cook meat and poultry 626 Prepare vegetables for basic dishes 633 Cook and finish basic vegetable dishes 639 Prepare, cook and finish basic rice dishes 640 Prepare, cook, finish basic pasta dishes 643 Prepare, cook, finish basic egg dishes 650 Prepare and present for cold presentation 671 Complete kitchen documentation 672 Set up and close kitchen E: Generic Optional Units 502 Maintain and deal with payments 504 Contribute to effective teamwork 603 Maintain food safety when storing, preparing and cooking food 604 Maintain food safety when storing, holding and serving. 1. Learners who select units from BOX C (Food and Drink Service) must include Unit 604 in their total of seven optional units. Learners who select units from BOX D (Food Preparation and Cooking) must Include Unit 603 in their total of seven optional units. 2. Learners who select units from BOX C and Box D must include Unit 603 but do not have to include 604 in their selection You will also complete a Technical Certificate "Level 2 Award in Hospitality and Catering Principles" as part of your course. During your course you will also complete an Employee Rights and Responsibilities (ERR) assignment and Personal Learning and Thinking Sills assingment.