Hospitality Team Member
Course
In Plymouth
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International Career Institute
Course Distance Learning£ 501-1000 -
Focus Training (SW)
Short course InhousePrice on request -
Swiss Council of Tourism and Hospitality
Training Online£ 867 VAT inc. -
International Career Institute
Course Distance Learning£ 501-1000 -
West Lothian College
Course OnlinePrice on request -
South Worcestershire College
Course OnlinePrice on request -
AAS Training
Short course Distance LearningPrice on request
Description
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Type
Course
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Location
Plymouth
About the course
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
Facilities
Location
Start date
Start date
About this course
Entry requirements
Acceptance on this Apprenticeship will be determined through completion of Functional Skills entry assessments with our Work-based Learning team and a vocational assessment carried out by the hospitality and catering team at the College. Usually, progression onto the advanced Apprenticeship is on completition of an intermediate qualification.
Reviews
Subjects
- Hospitality
- Team Training
Course programme
What you'll learn
On this course, you will learn to:
• take a responsible approach to the preparation, sale and service of food and beverages for example in relation to safe handling and storage, and accurately communicating the contents of products.
• use appropriate opportunities to upsell and promote additional products and services
• actively seek opportunities to delight and ‘wow’ customers in line with the business / brand standard
• demonstrate high personal hygiene standards and clean workstation ethic at all times
• take every opportunity to provide customers with all the information and services they need to get the best out of their stay, maintain discretion and customer confidentiality
• pay attention to detail and have high standards of cleanliness and presentation. Work in a discreet manner and maintain customer confidentiality
• be highly organised and has the ability to multitask whilst maintaining an engaging, friendly and helpful attitude to customers
• anticipate customer needs and can adapt products and services to meet them
• ensure interdepartmental and external communication provides good flow of information to meet and exceed customers’ expectations
• actively seek opportunities to make a great guest experience.
Hospitality Team Member
-
International Career Institute
Course Distance Learning£ 501-1000 -
Focus Training (SW)
Short course InhousePrice on request -
Swiss Council of Tourism and Hospitality
Training Online£ 867 VAT inc. -
International Career Institute
Course Distance Learning£ 501-1000 -
West Lothian College
Course OnlinePrice on request -
South Worcestershire College
Course OnlinePrice on request -
AAS Training
Short course Distance LearningPrice on request