Customer Service Apprenticeship - Level 2

The Level 2 Apprenticeship is primarily aimed at candidates whose role it is to provide service to customers. You must be employed in a customer service environment and preferably have achieved at least two GCSEs at Grade C or above. Basic literacy and numeracy skills, a can do attitude and enthusiasm to work as part of a team are required.

You will study units such as Dealing with Customers Face to Face, Delivering Reliable Customer Service and Improve the Customer Relationship. You will also study Functional Skills in Maths and English.

Usually 12-18 month period. During this time you will be working at your place of employment and you will be required to attend College for day release or for short workshops.

You will be assessed on your ability to competently perform a range of tasks connected with your work. You will be continually assessed throughout the course by means of practical assessments and end of unit written or online tests and assignments which can be re-taken if necessary.

On successful completion of this Apprenticeship you will achieve the OCR Level 2 NVQ in Customer Service and Functional Skills at Level 1 in English and Maths. You may use this qualification to progress onto the Level 3 Customer Service Apprenticeship or other Level 3 Advanced Apprenticeships where customer service is an important part of the job such as business and administration, retail, hospitality and travel and tourism.