Hotel Receptionist and Opera PMS Hotel Booking Software
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Totally informative course, well structured and straight to point. It gives you an overview of the hospitality business and offers practical information that any professional hotel receptionist should knows.
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Course
Online
Learn receptionist and telephone handling skills!
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Type
Intensive course
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Methodology
Online
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Class hours
20h
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Duration
Flexible
Emagister adds to its catalog the Hotel Receptionist & Opera PMS Hotel Software Training, by 1 Training, which aims to prepare professionals to perform efficiently the daily tasks required of a hotel receptionist.
By enrolling to this course, you’ll learn receptionist and telephone handling skills, be able to produce standard documents, master key Microsoft Office programs. At the end, you’ll gain best management skills.
Besides, every 1 Training course offers you the opportunity to study 24/7 wherever you are in the world. These intensive online courses are open to everyone, as long as you have an interest in the topic! They provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
So, if you want more information about this programme contact 1 Training through Emagister.co.uk without hesitation. You won’t regret it!
Facilities
Location
Start date
Start date
About this course
"By enrolling to this course, you’ll become an expert in Opera PMS hotel booking and reservation system.
Having this course, you’ll learn receptionist and telephone handling skills.
Logging in to this course, you’ll be able to produce standard documents.
This course will teach you the master key Microsoft Office programs.
On completion of this course, you’ll become masters of data management.
This course, will gain your knowledge in Travel and Accommodation arranging.
On completion of this course, you’ll become an expert in customer service and social media handling.
At the end of this course, you’ll gain best management skills."
"Job hunters & School leavers
College or University student & graduates
Personal assistant & Receptionist
Assistant for company director
New or Temporary staff
Switchboard operator & Front desk operator
Office clerk & Administration Assistant
Travel managers & tour assistants
Front desk supervisor or manager"
You’ll need a computer or tab with an internet connection and Opera PMS Hotel software installed in it. Also, it’s better to have a notepad and a pen with you.
If you pass the exam successfully then you will be awarded a Certificate in Hotel Receptionist .
On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements, etc.
Reviews
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Totally informative course, well structured and straight to point. It gives you an overview of the hospitality business and offers practical information that any professional hotel receptionist should knows.
← | →
Course rating
Recommended
Centre rating
Michela Venturi
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Receptionist
- Data Management
- Ms PowerPoint
- Opera
- Hotel Receptionist
- Hotel Booking
- Reservation System
- Opera PMS Hotel Software
- PMS
- Microsoft Office Programs
- Social Media Handling
Teachers and trainers (1)
David Nicol
Course Administrator
Course programme
MODULE 01
- Professional Receptionist Training Course Objectives
- The 90: 90 Principle to create a powerful first impression
- Hot Telephone Tips
- Get the facts- ask the right questions
- Discuss Solutions- learning to listen
- Dealing with difficult customers
MODULE 02
- Practice good telephone skills
- Managing database and company files
- Booking or Reservation procedure
- Deal effectively with security and safety issues
- Successful Meetings & Minutes
- Meeting Arrangements
- Arranging Business Travel and Accommodation
- Email Tutorial
- How to use Social Media to promote your company
- Minute Taking
- Microsoft Excel Tutorial
- MS PowerPoint Tips
- MS Word Tips & Tricks
MODULE 03
- Opera Log In and Log Out, Main Screen
- Profile Creation and Amendments
- Profile Notes
- Finding Reservations – 2 ways
- Rate Query Screen
- Creating Reservation
- Preferences and Features Requests
- Amending Reservation
- Cancelling Reservation
- Check In (2 Ways)
- Check out
- Cashiering Posting Charges
- Cashiering Splitting and Transferring Charges
- Cashiering Routing
- Alerts
- Traces
- Room Status, Out of Order and Out of Service
- Opera Reports
Course Duration:
You will have 2 Months (60 days) access to your online study platform from the date you purchased (enrolled) the course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.
DOWNLOAD MATERIAL
- Additional Course Materials for Hotel Receptionist
How will I be assessed?
- At the end of the course you will have one Quiz test that will be marked automatically and you will be received an instant grade.
- You will have a mock exam that you can prepare yourself for the final exam. After successfully passed your exam, you only need to pay £30 for your certificate.
Additional information
You can start your employment as a hotel receptionist/Switchboard operator/Telephonist and you move up as front desk supervisor and manager. As this is very important figure for organisation in hospitality industry you can work for high profile organisation with your experience.
Hotel Receptionist and Opera PMS Hotel Booking Software