Top courses
- Training
- Inhouse
- 1 Day
...of the word “Customer” The role of procedures in delivering customer satisfaction A review of your own key procedures The customer’s needs at key stages...
- Training
- Inhouse
- 20h
...The Workplace Assignment will give delegates the chance to put what they have learnt into action. There is a choice of Assignments and they may be customised...
- Training
- Inhouse
- 1 Day
...An introduction for sales advisors, estate agents or anyone else wishing to know more about the products in a new home. Suitable for beginners For beginners...
- Training
- Inhouse
- 1 Day
...to 9 delegates per course. Course Content An understanding of the importance of a good demonstration as part of the customer journey What a great demonstration...
- Training
- Inhouse
- 1 Day
...the difference between Proactive and Reactive Behaviours and the fact the customers are very likely to become “Reactive” if things don’t go right The opportunity...
Reviews on In-house Research and Training Ltd
More information
Description
Think like a customer. Feel like a customer.We’re passionate about your customer experience and through market research, customer satisfaction surveys, employee surveys, mystery shopping, training courses and consulting, we help you measure it, understand it and develop it. Our work has been recognised by the Institute of Customer Service. The UK’s leading authority on customer service
