How to Deal with Difficult, Angry, and Upset Customer's and Still Remain Calm

Module One: Getting Started 1 lecture 00:34 Lecture 1: Getting Started Presentation Module One: Getting Started Video Presentation Module One: Worksheets Module One: Getting Started 1 lecture 00:34 Lecture 1: Getting Started Presentation Module One: Getting Started Video Presentation Module One: Worksheets Lecture 1: Getting Started Presentation Module One: Getting Started Video Presentation Module One: Worksheets Lecture 1: Getting Started Presentation Module One: Getting Started Video Presentation Module One: Worksheets Lecture 1: Getting Started Presentation Module One: Getting Started Video Presentation Module One: Worksheets Lecture 1: Getting Started Presentation Module One: Getting Started Video Presentation Module One: Worksheets Module One: Getting Started Video Presentation Module One: Worksheets Module One: Getting Started Video Presentation Module One: Worksheets Module Two: The Right Attitude Starts with You 2 lectures 06:08 Lecture 2: The Right Attitude Starts with You Presentation Module Two: The Right Attitude Starts with You Video Presentation Module Two: Worksheets Lecture 2: Video Case Study & Activity Worksheet Module Two: Video Case Study Module Two: Activity Worksheet Module Two: The Right Attitude Starts with You 2 lectures 06:08 Lecture 2: The Right Attitude Starts with You Presentation Module Two: The Right Attitude Starts with You Video Presentation Module Two: Worksheets Lecture 2: Video Case Study & Activity Worksheet Module Two: Video Case Study Module Two: Activity Worksheet Lecture 2: The Right Attitude Starts with You Presentation Module Two: The Right Attitude Starts with You Video Presentation Module Two: Worksheets Lecture 2: The Right Attitude Starts with You Presentation Module Two: The Right Attitude Starts with You Video Presentation Module Two: Worksheets Lecture 2: The Right Attitude Starts with You Presentation Module Two: The Right Attitude Starts with You Video Presentation Module Two: Worksheets Lecture 2: The Right Attitude Starts with You Presentation Module Two: The Right Attitude Starts with You Video Presentation Module Two: Worksheets Module Two: The Right Attitude Starts with You Video Presentation Module Two: Worksheets Module Two: The Right Attitude Starts with You Video Presentation Module Two: Worksheets Lecture 2: Video Case Study & Activity Worksheet Module Two: Video Case Study Module Two: Activity Worksheet Lecture 2: Video Case Study & Activity Worksheet Module Two: Video Case Study Module Two: Activity Worksheet Lecture 2: Video Case Study & Activity Worksheet Module Two: Video Case Study Module Two: Activity Worksheet Lecture 2: Video Case Study & Activity Worksheet Module Two: Video Case Study Module Two: Activity Worksheet Module Two: Video Case Study Module Two: Activity Worksheet Module Two: Video Case Study Module Two: Activity Worksheet Module Three: Stress Management (Internal Stressers) 2 lectures 08:02 Lecture 3: Stress Management (Internal Stressers) Presentation Module Three: Stress Management (Internal Stressers) Video Presentation Module Three: Worksheets Lecture 3: Video Case Study & Activity Worksheet Module Three: Video Case Study Module Three: Activity Worksheet Module Three: Stress Management (Internal Stressers) 2 lectures 08:02 Lecture 3: Stress Management (Internal Stressers) Presentation Module Three: Stress Management (Internal Stressers) Video Presentation Module Three: Worksheets Lecture 3: Video Case Study & Activity Worksheet Module Three: Video Case Study Module Three: Activity Worksheet Lecture 3: Stress Management (Internal Stressers) Presentation Module Three: Stress Management (Internal Stressers) Video Presentation Module Three: Worksheets Lecture 3: Stress Management (Internal Stressers) Presentation Module Three: Stress Management (Internal Stressers) Video Presentation Module Three: Worksheets Lecture 3: Stress Management (Internal Stressers) Presentation Module Three: Stress Management (Internal Stressers) Video Presentation Module Three: Worksheets Lecture 3: Stress Management (Internal Stressers) Presentation Module Three: Stress Management (Internal Stressers) Video Presentation Module Three: Worksheets Module Three: Stress Management (Internal Stressers) Video Presentation Module Three: Worksheets Module Three: Stress Management (Internal Stressers) Video Presentation Module Three: Worksheets Lecture 3: Video Case Study & Activity Worksheet Module Three: Video Case Study Module Three: Activity Worksheet Lecture 3: Video Case Study & Activity Worksheet Module Three: Video Case Study Module Three: Activity Worksheet Lecture 3: Video Case Study & Activity Worksheet Module Three: Video Case Study Module Three: Activity Worksheet Lecture 3: Video Case Study & Activity Worksheet Module Three: Video Case Study Module Three: Activity Worksheet Module Three: Video Case Study Module Three: Activity Worksheet Module Three: Video Case Study Module Three: Activity Worksheet Module Four: Stress Management (External Stressers) 2 lectures 05:40 Lecture 4: Stress Management (External Stressers) Presentation Module Four: Stress Management (External Stressers) Video Presentation Module Four: Worksheets Lecture 4: Video Case Study & Activity Worksheet Module Four: Video Case Study Module Four: Activity Worksheet Module Four: Stress Management (External Stressers) 2 lectures 05:40 Lecture 4: Stress Management (External Stressers) Presentation Module Four: Stress Management (External Stressers) Video Presentation Module Four: Worksheets Lecture 4: Video Case Study & Activity Worksheet Module Four: Video Case Study Module Four: Activity Worksheet Lecture 4: Stress Management (External Stressers) Presentation Module Four: Stress Management (External Stressers) Video Presentation Module Four: Worksheets Lecture 4: Stress Management (External Stressers) Presentation Module Four: Stress Management (External Stressers) Video Presentation Module Four: Worksheets Lecture 4: Stress Management (External Stressers) Presentation Module Four: Stress Management (External Stressers) Video Presentation Module Four: Worksheets Lecture 4: Stress Management (External Stressers) Presentation Module Four: Stress Management (External Stressers) Video Presentation Module Four: Worksheets Module Four: Stress Management (External Stressers) Video Presentation Module Four: Worksheets Module Four: Stress Management (External Stressers) Video Presentation Module Four: Worksheets Lecture 4: Video Case Study & Activity Worksheet Module Four: Video Case Study Module Four: Activity Worksheet Lecture 4: Video Case Study & Activity Worksheet Module Four: Video Case Study Module Four: Activity Worksheet Lecture 4: Video Case Study & Activity Worksheet Module Four: Video Case Study Module Four: Activity Worksheet Lecture 4: Video Case Study & Activity Worksheet Module Four: Video Case Study Module Four: Activity Worksheet Module Four: Video Case Study Module Four: Activity Worksheet Module Four: Video Case Study Module Four: Activity Worksheet Module Five: Transactional Analysis 2 lectures 06:10 Lecture 5: Transactional Analysis Presentation Module Five: Transactional Analysis Video Presentation Module Five: Worksheets Lecture 5: Video Case Study & Activity Worksheet Module Five: Video Case Study Module Five: Activity Worksheet Module Five: Transactional Analysis 2 lectures 06:10 Lecture 5: Transactional Analysis Presentation Module Five: Transactional Analysis Video Presentation Module Five: Worksheets Lecture 5: Video Case Study & Activity Worksheet Module Five: Video Case Study Module Five: Activity Worksheet Lecture 5: Transactional Analysis Presentation Module Five: Transactional Analysis Video Presentation Module Five: Worksheets Lecture 5: Transactional Analysis Presentation Module Five: Transactional Analysis Video Presentation Module Five: Worksheets Lecture 5: Transactional Analysis Presentation Module Five: Transactional Analysis Video Presentation Module Five: Worksheets Lecture 5: Transactional Analysis Presentation Module Five: Transactional Analysis Video Presentation Module Five: Worksheets Module Five: Transactional Analysis Video Presentation Module Five: Worksheets Module Five: Transactional Analysis Video Presentation Module Five: Worksheets Lecture 5: Video Case Study & Activity Worksheet Module Five: Video Case Study Module Five: Activity Worksheet Lecture 5: Video Case Study & Activity Worksheet Module Five: Video Case Study Module Five: Activity Worksheet Lecture 5: Video Case Study & Activity Worksheet Module Five: Video Case Study Module Five: Activity Worksheet Lecture 5: Video Case Study & Activity Worksheet Module Five: Video Case Study Module Five: Activity Worksheet Module Five: Video Case Study Module Five: Activity Worksheet Module Five: Video Case Study Module Five: Activity Worksheet Module Six: Why are Some Customer's Difficult 2 lectures 06:14 Lecture 6: Why are Some Customer's Difficult Presentation Module Six: Why are Some Customer's Difficult Video Presentation Module Six: Worksheets Lecture 6: Video Case Study & Activity Worksheet Module Six: Video Case Study Module Six: Activity Worksheet Module Six: Why are Some Customer's Difficult Module Eleven: Worksheets Lecture 11: Video Case Study Module Eleven: Video Case Study Module Eleven: Following Up with a Customer Once You Have Addressed Their Issue 2 lectures 02:53 Lecture 11: Following Up with a Customer Once You Have Addressed Their Issue Module Eleven: Following Up with a Customer Once You Have Addressed Their Issue Video Presentation Module Eleven: Worksheets Lecture 11: Video Case Study Module Eleven: Video Case Study Lecture 11: Following Up with a Customer Once You Have Addressed Their Issue Module Eleven: Following Up with a Customer Once You Have Addressed Their Issue Video Presentation Module Eleven: Worksheets Lecture 11: Following Up with a Customer Once You Have Addressed Their Issue Module Eleven: Following Up with a Customer Once You Have Addressed Their Issue Video Presentation Module Eleven: Worksheets Lecture 11: Following Up with a Customer Once You Have Addressed Their Issue Module Eleven: Following Up with a Customer Once You Have Addressed Their Issue Video Presentation Module Eleven: Worksheets Lecture 11: Following Up with a Customer Once You Have Addressed Their Issue Module Eleven: Following Up with a Customer Once You Have Addressed Their Issue Video Presentation Module Eleven: Worksheets Module Eleven: Following Up with a Customer Once You Have Addressed Their Issue Video Presentation Module Eleven: Worksheets Module Eleven: Following Up with a Customer Once You Have Addressed Their Issue Video Presentation Module Eleven: Worksheets Lecture 11: Video Case Study Module Eleven: Video Case Study Lecture 11: Video Case Study ...