IBM Case Foundation 5.2.1 - Manage Work in Progress

Upon completion of this course, participants will be able to:


Use Case Foundation tools to search for work with basic and advanced search criteria.
Modify work items.
Process and manage work.
Manage a workflow exception.

A Workflow System Administrator who is responsible for day-to-day operations of a production IBM Case Foundation workflow application.
A Workflow System Administrator who is typically required to help workflow participants to do the following tasks:

Locate work and complete workflows
Respond to management decisions that require changes to work items
Gather information about workflow activity to help management make business decisions





During the production phase, the Workflow System Administrator manages operation of the workflow application and communicates with users and managers. In the workflow application deployment phase, the Workflow System Administrator coordinates activities with the Workflow Author to plan and control workflow application implementation into the production environment.

Prerequisite skills and knowledge for this unit are:


Familiarity with Windows 2008 operating systems.
Familiarity with Java and Java Virtual Machines.
General knowledge of relational database management systems.
General knowledge of P8 Platform security concepts.
General workflow terminology:

Workflow
Workflow definitions
Queues
Rosters.


Start a P8 Platform system.
Familiarity with P8 Platform administration interfaces, including:

Administration Console for Content Platform Engine
IBM Content Navigator




Recommended training path:

.
F230 IBM Case Foundation 5