IBM ICM: System Administration (V8.0/8.1)

Overview

• Describe the basics of IBM ICM
• Explain the users of each IBM ICM client

IBM ICM

• Describe each module within ICM
• Login to the Admin client
• Navigate the Admin client

Process Lists

• Explain Process Lists
• Create Process Lists
• Use Process Lists

Portal Access

• Explain the purpose of Portal Access
• Describe Portal Access Groups, Trees, Assignment, Web Tabs, Sign Off, and Inquiries
• Create Portal Access Groups
• Create Portal Access Trees
• Assign Trees to Reports
• Create Web Tabs
• Create and Manage Sign Off and Inquiries

Workflow Manager

• Describe the purpose of Workflow Manager
• Determine how to build an effective Workflow solution
• Create a Workflow with multiple Swim Lanes and Nodes
• Manage Workflows

Task Manager

• Describe the purpose of Task Manager groups and rules
• Create a Task Manager group
• Create a Task Manager rule
• Describe a Task Manager alert
• Act upon Generated tasks

Scheduler

• Describe the purpose of the Scheduler module
• Describe the tasks that can be scheduled
• Demonstrate how to set up and manage Scheduler

Audit

• Locate data in the Audit module
• Describe the data captured by each of the log files in the Audit module
• Manage log file contents

Admin Client Security

• Create and manage Admin Users
• Create and manage Admin Roles