IBM SmartCloud Control Desk 7.5 Foundations (SPVC)
Course
In London
Description
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Type
Course
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Location
London
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Start date
Different dates available
IBM SmartCloud Control Desk 7.5 Foundations (SPVC) Training CourseOnline Enrollment Information:Before you enroll, review the machine requirements listed below to ensure that your system meets the minimum requirements for this course.Within 48 hours of after you submit the online form, you will receive a confirmation e-mail containing your online link, your ID and password, and additional instructions for starting the course. You may start the course at any time. Once you start the course, you have 30 days to complete it. You are billed for the course when you submit the enrollment form.ONCE YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT.This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
Facilities
Location
Start date
Start date
Reviews
Subjects
- IT Management
- Management
- Asset Management
- Web
- Basic IT training
- Basic
- Basic IT
Course programme
Unit 1: Overview
- Lesson 1: Service Management
- Lesson 2: Information Technology Infrastructure Library (ITIL)
- Lesson 3: IBM Service Management
Unit 2: Implementation
- Lesson 1: Planning deployment
- Lesson 2: Deploying virtual machine images
- Lesson 3: Performing a custom installation
- Lesson 4: Navigating the console
Unit 3: Basic configuration
- Lesson 1: IT foundation data
- Lesson 2: Initial configuration
Unit 4: Service Request Management
- Lesson 1: Service Request Management overview
- Lesson 2: Service Desk
- Lesson 3: Service Catalog
- Lesson 4: Self-service center
Unit 5: IT Asset Management
- Lesson 1: IT Asset Management overview
- Lesson 2: Financial management
- Lesson 3: IT asset life cycle management
- Lesson 4: Software asset management and audit readiness
Unit 6: Change, Configuration, and Release Management
- Lesson 1: Change, Configuration, and Release Management overview
- Lesson 2: Configuration Management
- Lesson 3: Change Management
- Lesson 4: Release Management
Additional information
Expenses
IBM SmartCloud Control Desk 7.5 Foundations (SPVC)