IBM Tivoli Business Services Manager 6.1.1 for Administrators

Introduction to IBM Tivoli Business Service Manager 6.1.1

• Business Service Management overview

Service model basics

• Starting and stopping Tivoli Business Service Manager components
• Creating templates and incoming status rules
• Creating template dependencies
• Creating and testing service instances

Expanding service model capabilities

• Expanding service matching flexibility
• Expanding service identification fields
• Creating multiple instances for the same node
• Creating and testing output expressions
• Creating numerical incoming status rules and customizing the service tree
• Creating average response rules for a parent service
• Using weighted averages in aggregation rules

Service level agreements

• Service level agreement overview
• Creating service level agreements
• Testing and analyzing service level agreement operations
• Creating and using maintenance schedules

Data fetchers

• Creating services with business data
• Aggregating business data in parent templates

External Service Dependency Adapter rules

• External Service Dependency Adapter rule basics
• Expanding the ESDA rule scope
• Creating child services with Tivoli Business Service Manager policies

Automating service model creation

• Creating services with events and automatic population rules
• Creating services with data fetchers and automatic population rules
• Creating services from discovered resources
• Creating service models with the Business Service Composer and discovered resources

Security

• Tivoli Business Service Manager security overview
• Configuring Tivoli Business Service Manager to use LDAP
• Configuring secure communications with an LDAP server
• Managing access with authorization roles

Custom dashboards and page management

• Dashboard tools overview
• Data connections
• Creating dashboard pages
• Managing dashboards

Command line administration

• Creating and configuring services with the command line
• Exporting and importing deployment customizations with the command line

Maintenance and troubleshooting

• Deployment administration
• Troubleshooting and support resources
• Tuning the Tivoli Integrated Portal server

Single sign-on and application integration

• Configuring single sign-on