ILM Level 3 Award in Management

This programme is the most successful Management Development programme in Essex! The programme is a flexible series of workshops & consultancy support over 5 days.

The programme supports Managers through the following development workshops:

• Introduction to leadership
• Communication process at work
• Planning work efficiently
• Problem solving
• Making decisions

This programme can also be tailored to meet the needs of groups. In putting together a tailored course, the flexible structure of this
programme makes it highly adaptable your own environment.

You can select the most appropriate "Units" available (from the Full List of Team Leading Units) that may best meet your needs (please
contact us for more details on tailoring this programme).

1. Introduction to Leadership

Aim of this module:
This workshop shows us that we are all capable of enhanced and effective leadership. We discuss the keys necessary to unlock leadership potential:

• Differences and similarities between leadership and management
• The range of leadership models and their significance on performance, culture and relationships
• Leadership behaviours and the sources of power
• Identification, development and appropriate choice of personal leadership styles and behaviours
• The role of trust and respect in effective team leadership
• Supervised practice or simulation to develop the ability to apply knowledge and skills

2. Understanding the Communication process at work

Aim of this module:
This workshop will also help you to develop an understanding of how the outcomes of all interactions with people may be improved by the
adoption appropriate communication styles.

• The importance of effective communication at work and the effects of poor communication
• The stages in communication: senderencoder- transmission-decoding-receiver
• Possible barriers to communication and methods to overcome them
• Ways to ensure effective communication in the workplace
• Different types of communication including written, visual, and electronic and their relative advantages and disadvantages
• Techniques of face-to-face and indirect communication, and when each is appropriate
• Significance of non-verbal communication and body language

3. Planning to work Efficiently

Aim of this module:
This workshop will show you how to plan work and understand the importance of efficiency and effectiveness to achieve objectives:

• Links between organisational and team objectives
• Target setting and performance indicators
• Planning techniques appropriate to job activity (e.g. task/work/production
• schedules, timetables, rotas, , Just In Time)
• Monitoring and control techniques and records
• Definitions of effectiveness and efficiency, and the difference between them
• Importance of supply chain in delivering results and meeting customer requirements
• The need to achieve results and meet objectives

Progression Routes

• ILM Level 2 Certificate in Team Leading
• ILM Level 3 Award in First Line Management

4. Problem Solving

Aim of this module:
This workshop will introduce delegates to strategies and real-work practice activities for applying problem-solving skills:

• Simple ways to recognise, investigate and analysis problems
• Objective setting in relation to problems
• Brainstorming and creative thinking techniques
• Difference between data and information interpretation of charts and diagrams
• Methods of index, referencing and structuring qualitative information
• How to evaluate options
• Effective presentation of a case—i.e. providing facts and evidence not just opinion
• Monitoring and review techniques to evaluate outcomes of problem solving activities

5. Decision Making

Aim of this module:
This workshop will explore decision making techniques to assist in the planning of implementation and communications of decisions:

• The importance of adequate and relevant information for effective decision-making
• Identification of what information is relevant to specific decisions
• Simple decisions making techniques
• Plan the implementation and communication of the decision
• Assignment Criteria
• Reflective Reviews
• Tutorial support
• Advice and guidance