ILM Level 3 - Part 5 : Managing Performance

ILM Level 3 - Part 5 : Managing Performance

Course Summary

Summary:

MANAGING PERFORMANCE

(1 day - 1 ILM Notional Credit)

Unit aim(s)

To develop knowledge and understanding of performance management as required by a practising or potential first line manager

By the end of this session you will:

► Know how to manage performance

This workshop content will include:

► First line manager's responsibility for managing team and individual performance and setting SMART objectives

► How to set and measure performance standards

► Techniques for performance monitoring and evaluation

► How to interpret variances in performance and take appropriate action

► Range of performance improvement techniques available to the manager

Group: Management

Contents

Prerequisites

None

Suggested Next Steps

Remaining ILM modules as required to make up the Level 3 Introductory Certificate in First Line Management

Scheduled Dates and Fees

Monday 29 June 2009 £895 (ex VAT) This module is five of a seven module course. The fee is for the full seven modules

Thursday 19 November 2009 £895 (ex VAT) This module is five of a seven module course. The fee is for the full seven modules