Improving Business Performance

In order to remain competitive, all aspects of business operations need to be constantly evaluated and improved against the high standards expected in a changing marketplace. Business process and system improvements are core to the operations strategy of organisations. They drive initiatives to bridge the gap between current and required performance of organisations, to achieve and sustain a competitive advantage in the long-term.

This short course offers you the opportunity to learn methodologies and skills for your organisation to improve performance, become more operationally effective and significantly improve the customer experience. You will be introduced to a number of theories, methods, practical approaches and techniques for improvement facilitation and implementation, including systems thinking, radical change and leadership of change projects. This course will address how to implement these cost-effectively through MS Project.