Information Technology Infrastructure Library

IT Certify
IT Certify

Course

Online

Price on request

Call the centre

02089355179

Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    12 Months

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

This ITIL Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This ITcertify course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small business and is also used internationally. This course covers the 5 main concepts within ITIL: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Reviews

This centre's achievements

2021

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 4 years

Subjects

  • Design
  • Technology
  • Service Management
  • Scheme
  • Levels Of Qualifications
  • Qualification Bodies
  • ITIL Foundation
  • Management
  • Service Management Processes
  • Management Processes

Course programme

Module 1
  • 1.1 Intro
  • 1.2 About Scheme
  • 1.3 Levels Of Qualifications
  • 1.4 Qualification Bodies
  • 1.5 The ITIL Foundation Certifcation Stubble
Module 2
  • 2.1 Service And Service Management Part 1
  • 2.2 Service And Service Management Part 2
  • 2.3 Service Management Processes Part 1
  • 2.4 Service Management Processes Part 2
  • 2.5 Service Management Best Practices And Summary
Module 3
  • 3.1 Service Management Practices
  • 3.2 Why ITIL
  • 3.3 The Service Lifecycle
Module 4
  • 4.1 Service Strategy Purpose And Objectives
  • 4.2 Service Strategy Scope
  • 4.3 Business Value Stubble
  • 4.4 Key Principles Part 1
  • 4.5 Key Principles Part 2
  • 4.6 Service Stragey Processes
Module 5
  • 5.1 Service Design Purpose And Objectives
  • 5.2 Scope Of Service Design
  • 5.3 Business Value Service Design
  • 5.4 Service Design Key Principles
  • 5.5 Service Design Processes Part 1
  • 5.6 Service Design Processes Part 2
  • 5.7 Service Design Processes Part 3
  • 5.8 Service Design Processes Part 4
Module 6
  • 6.1 Service Transition Purpose And Objectives
  • 6.2 Service Transition Scope And Business Value
  • 6.3 Service Transition Key Principles
  • 6.4 Service Transition Processes Part 1
  • 6.5 Service Transition Processes Part 2
  • 6.6 Service Transition Processes Part 3
  • 6.7 Service Transition Processes Part 4
Module 7
  • 7.1 Intro To Service Operation
  • 7.2 Service Operation Basic Concepts
  • 7.3 Service Operation Processes Part 1
  • 7.4 Service Operation Processes Part 2
  • 7.5 Service Operation Access Management
  • 7.6 Service Operation Functions
Module 8
  • 8.1 Continual Service Improvement Purpose Objectives AndScope
  • 8.2 Continual Service Improvement Key Principles
  • 8.3 Continual Service Improvement Processes
Module 9
  • 9.1 SMT
  • 9.2 SMT Service Automation
  • 9.3 SMT Service Analytics
  • 10.1 How It All Fits Together
  • 10.2 Outro

See related categories

Call the centre

02089355179

Information Technology Infrastructure Library

Price on request