Information Technology Infrastructure Library (ITIL Foundations V3)
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I really enjoyed doing this course.My tutor responded promptly to each assignment l emailed. l did not have to wait long at all. The course was everything l was expecting and more.
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Course
Online
Description
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Type
Course
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Methodology
Online
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Duration
Flexible
Formalise your IT service offering through the application of ITIL® service management principles. Designed for IT support and service professionals of all levels, the ITIL® Foundation Course is the first step towards full ITIL® Practitioner status. The course covers how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management.
The ITIL® Foundation Certification is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. The ITIL® Foundation course is the first step towards the higher levels of ITIL® certification.
Important information
Price for Emagister users: We are offering a 20% discount this month for all enrolments that are paid in full and made online.
Facilities
Location
Start date
Start date
About this course
Key Topics
The Information Technology Infrastructure Library (ITIL Foundations) course is divided into following modules:
MODULE 01: Overview of ITIL
MODULE 02: Service Management
MODULE 03: Service Management Practices
MODULE 04: Service Strategy
MODULE 05: Service Design
MODULE 06: Service Transition
MODULE 07: Service Operation
MODULE 08: Continual Service Improvement
MODULE 09: SMT
MODULE 10:
No Entry Requirements
ITIL Foundation Level
Reviews
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I really enjoyed doing this course.My tutor responded promptly to each assignment l emailed. l did not have to wait long at all. The course was everything l was expecting and more.
← | →
Course rating
Recommended
Centre rating
Karen
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 16 years
Subjects
- IT
- Technology
- IT Management
- Service Management
Teachers and trainers (1)
Support Advisor
Support Advisor
Course programme
How is the Course Structured?
MODULE 01: Overview of ITIL
- 1.1 Intro
- 1.2 About Scheme
- 1.3 Levels Of Qualifications
- 1.4 Qualification Bodies
- 1.5 The ITIL Foundation Certifcation Stubble
MODULE 02: Service Management
- 2.1 Service And Service Management Part 1
- 2.2 Service And Service Management Part 2
- 2.3 Service Management Processes Part 1
- 2.4 Service Management Processes Part 2
- 2.5 Service Management Best Practices And Summary
MODULE 03: Service Management Practices
- 3.1 Service Management Practices
- 3.2 Why ITIL
- 3.3 The Service Lifecycle
MODULE 04: Service Strategy
- 4.1 Service Strategy Purpose And Objectives
- 4.2 Service Strategy Scope
- 4.3 Business Value Stubble
- 4.4 Key Principles Part 1
- 4.5 Key Principles Part 2
- 4.6 Service Stragey Processes
MODULE 05: Service Design
- 5.1 Service Design Purpose And Objectives
- 5.2 Scope Of Service Design
- 5.3 Business Value Service Design
- 5.4 Service Design Key Principles
- 5.5 Service Design Processes Part 1
- 5.6 Service Design Processes Part 2
- 5.7 Service Design Processes Part 3
- 5.8 Service Design Processes Part 4
MODULE 06: Service Transition
- 6.1 Service Transition Purpose And Objectives
- 6.2 Service Transition Scope And Business Value
- 6.3 Service Transition Key Principles
- 6.4 Service Transition Processes Part 1
- 6.5 Service Transition Processes Part 2
- 6.6 Service Transition Processes Part 3
- 6.7 Service Transition Processes Part 4
MODULE 07: Service Operation
- 7.1 Intro To Service Operation
- 7.2 Service Operation Basic Concepts
- 7.3 Service Operation Processes Part 1
- 7.4 Service Operation Processes Part 2
- 7.5 Service Operation Access Management
- 7.6 Service Operation Functions
MODULE 08: Continual Service Improvement
- 8.1 Continual Service Improvement Purpose Objectives AndScope
- 8.2 Continual Service Improvement Key Principles
- 8.3 Continual Service Improvement Processes
MODULE 09: SMT
- 9.1 SMT
- 9.2 SMT Service Automation
- 9.3 SMT Service Analytics
MODULE 10
- 10.1 How It All Fits Together
- 10.2 Outro
Information Technology Infrastructure Library (ITIL Foundations V3)