Personal Development inhouse

...techniques for handling counterproductive behaviour. ®Know how to start and end meetings on time with a well-constructed agenda. ®Learn how to give out...

...Structure your report systematically using an efficient and established logical layout. Appeal to readers using direct and indirect approaches and convince them of your cause...

...debate an issue, review a situation, or clear the air together, but lack direction or sufficient impartiality to manage the discussion. At these moments they may need a facilitator...

...Access an effective frame of mind at any moment in time to create the opportunity to influence another person. Maintain emotional detachment from the outcome...

...Achieve greater harmony in teams. Demonstrate improved one to one interactions. Suitable for: Managers, team leaders and senior staff who are new to their...

...Show your understanding when communicating with others and open up the conversation. Use the 6 universal principles of influence and learn how to counteract...

...This course has been designed to enable participants to develop their skills in order to achieve better performance and sustainable, good quality working relationships...

...surprising or awkward people and situations. Skills to communicate more effectively, even in the most complicated situations. Tools to prepare in advance...

...Suitable for: Managers, team leaders, supervisors and any member of staff who wish to develop excellent morale and high quality performance throughout their business...

...Select an appropriate conflict resolution style based on your needs to get maximum results. Manage your emotions and influence others emotionally when in conflicts...

...tasks and activities that are constantly developing and changing. Candidates who undertake a customer service role and recognises that employment in...

...Generate creativity within their teams and engage their people to contribute to the success of their department. Prioritise their workload using a simple model...

...®Set appropriate targets and objectives. ®Evaluate performance and deal with poor performance effectively. Suitable for: Managers and supervisors who have...

...Choose the right responding style when dealing with others. Make constructive conversations by staying focused and in control. Select an appropriate conflict...

...to develop person centred team plans and make meetings and supervision more person centred. This is an 8 day programme for 20 managers (and 2 days person...

...Recognise the qualities and actions of a good leader. Be able to delegate more effectively. Know how to motivate teams and individuals. Suitable...

...®Improve team performance through motivation, feedback and managing performance. ®Communicate assertively and receive respect from others. ®Adopt a confident...

...Lead and participate in efficient meetings to get maximum results. Ask specific types of questions to obtain more information. Negotiate effectively and make "fair"...

...your ability to be operationally responsive to self directed support tenders and individuals wishing to purchase your services. Suitable...

...Delegate effectively. Develop their teams. Deal with poor performance issues. Manage change. Participants will leave the course having had an opportunity...