Personal Development inhouse

...you will learn how to capture and keep your audience's attention. To inspire an audience, you need to appeal to their values. To carry...

...®Set appropriate targets and objectives. ®Evaluate performance and deal with poor performance effectively. Suitable for: Managers and supervisors who have...

...dealing with difficult people is something many managers face as part of their everyday work life. The stress of handling difficult people and difficult...

...Recognise the qualities and actions of a good leader. Be able to delegate more effectively. Know how to motivate teams and individuals. Suitable...

...their teams and the individuals in them Performance Management A 2-day ready-to-run development programme This 2-day performance management programme focuses...

...®Improve team performance through motivation, feedback and managing performance. ®Communicate assertively and receive respect from others. ®Adopt a confident...

...Fear and anxiety associated with this critical skill can be overcome, once the correct tools and techniques are understood and used. This includes structuring presentations...

...Delegate effectively. Develop their teams. Deal with poor performance issues. Manage change. Participants will leave the course having had an opportunity...

...the ability to structure and lead calls in the right direction. Suitable for: This Telephone Skills Training Course is ideal for staff using the telephone...

...between low self esteem and lack of confidence. Suitable for: This course is aimed at people who wish to develop their personal effectiveness and increase their confidence...

...create options, select the most feasible option, and then implement it. This pragmatic session enables managers to apply linear thinking to make sensible...

...(or original thinking) and innovation (or adaptive thinking): the funnel model. Recognise opportunities to be creative. Appreciate the difference between...

...of self study units to complete. NVQ Level 2 Team Leader Course Session One - Whole Group - 1 Day Induction - Introduction to Institute of Leadership...

...wish to understand how body language has an effect on themselves and others, and how it can be used as a tool to assist you in your role. Any level...

...and techniques so that they never have to find extra time for performance management. They will also look at how developing staff can actually give...

...standard tactics that may be used against them. Plan for their next big negotiation. Make a more effective contribution to team negotiations...

...debate an issue, review a situation, or clear the air together, but lack direction or sufficient impartiality to manage the discussion. At these moments they may need a facilitator...

...with difficult people or situations. ®Communicate effectively listening with empathy and use questioning techniques to forge positive relationships with...

...Either way, the results can be unhealthy for business leading to lost opportunities, resistance to change, credibility and reputation weakening...

...of poor and strong performers. The ability to create the right environment for outstanding performance. An action plan for developing a more dynamic leadership style...