Meeting Skills

1-Day Training Course on How to Have Effective Meetings with Your Customers and Clients

Includes Many Group Exercises and Interactive Content

Training Course Description

"In business, you don't get what you deserve, you get what you negotiate."
Chester L. Karrass

As part of a busy business lifestyle, we spend a large amount of our time interacting with others, in particular with our customers. Keeping them happy is as critical as understanding their needs and concerns. It is well known that a large amount of time of an office worker is spent in meetings, a large portion of which is dealing with colleagues and customers. As a result it is quite critical for anyone to improve their customer management skills and be able to handle more senior customers as their skills are improved and get better results.

In this course you will be introduced to main aspects of managing customers in meetings. These include subjects such as establishing rapport, handling meetings, negotiating, reading body language and so on. For example, what if your client uses a dominant body position in the meeting room and continuously accuses you of missing deadlines? How should you reply? What if your client does not deliver on his promises and doesn't understand the impact of his negligence on your team. How do you get him to correct his behaviour, without making him feel embarrassed? Many similar situations such as these are explored in detail in the course.

There are plenty of educational and entertaining exercises in this course designed to help the delegates put the theory into practice. The idea is that participants should learn the skills during the course by using the new concepts they have learned in controlled exercises and role plays. This is known to increase the retention rate and is the ideal method to learn rapidly with minimum effort.

In this course you will learn:
• Effective interactions with customers in the meeting
• What to say, how to say it and the way to present yourself
• Handling aggressive customers in the meeting
• Greeting customers and creating rapport
• Read and understand your customer's body language
• Use effective body language gestures to get maximum results from your meetings
• Manage efficient meetings with customers or co workers
• Preparations, running and finalising meetings
• Effective listening skills and questioning methods
• Reaching a fair deal with a customer
• Maximising long term profits in repeated negotiation in the meeting
• Negotiation strategies
• Reducing tension during meetings

Audience

Anyone

Prerequisites

None

Course Duration

1 day

Course Level

Intermediate

Delegates will learn

By the end of this course, participants will be able to:
• Build strong relationships with your clients
• Read body language and use it to your advantage
• Lead and participate in efficient meetings to get maximum results
• Ask specific types of questions to obtain more information
• Negotiate effectively and make "fair" deals
• Participate in many educational and entertaining exercises to learn the skills quickly

The Philosophy Behind Meeting Skills Training Course

This course primarily deals with customers and meetings. Many of daily interactions in an office are carried out in meeting with clients, customers, colleagues and managers. This course is designed to train the delegates to master the art of inter-personal communication in meetings.

Many office workers learn this skill on the job. Right from day one when they join a new company, they are invited to meetings and they simply observe and copy the behaviour of others in their future meetings. After all, they take others' behaviour as the norm. However, a company culture set by socially dominant people may not be the most efficient way to handle customers. Bad habits can creep in and soon customers may start to turn away from the organisation. A systematic course on how to handle such meetings can greatly help people to understand the intricate psychological aspects of such encounters and maximise their gain.

This course contains many case studies and practicals that help the delegates to practice handling different situations under the supervision of a trainer. Course notes and exercise sheets contain all the information a trainer needs to use to guide the delegates. Workbooks contain detailed reference material useful for both the trainer and the delegates. Course guidelines, recommended reading, etc. further help trainers to quickly familiarise themselves with the course.