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Personal Development inhouse
- Short course
- Inhouse
- 1 Day
...Mind Map to increase your creativity, memory and knowledge capturing productivity. Approach creativity in a step-by step process and use proven practices...
- Training
- Inhouse in Greater Manchester
- 1 Day
...for information speciafic to your training requirements. 360° Excavator Course above 10 tonnes. The course is intended for operators who are required...
- Vocational qualification
- Inhouse
...understanding of the difference between disability and impairment. This qualification is suitable for learners working in any sector who may come...
- Training
- Inhouse
- 1 Day
...the ability to structure and lead calls in the right direction. Suitable for: This Telephone Skills Training Course is ideal for staff using the telephone...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Assertive Behaviour, Communication Training, Telephone answering...
- Short course
- Inhouse
- 1 Day
...Telephone Call Handling Techniques introduces participants to extremely effective telephone tools and techniques addressing a variety of needs...
- Training
- Inhouse
- 1 Day
...Manage your time more effectively and enjoy greater self-esteem. Improved decision making and reduction in procrastination. Suitable for: Anyone who needs...
- Short course
- Inhouse
...honestly and clearly and at the same time considering the needs and feelings of others. There are many people who find it difficult to say NO when asked to do something...
- NVQ
- Inhouse
- Different dates available
- 30 Weeks
...within your organisation 5). Customer queries are dealt with quickly and resolved effectively 6). Highlights the skill of the workforce to existing... Learn about: Customer Service Skills, Customer Service...
- Course
- Inhouse
- 2 Days
...To introduce delegates to the psychology of management today. Suitable for: Managers Managers Management Skills Benefits of attending : · High quality...
- Short course
- Inhouse
- 1 Day
...Show your understanding when communicating with others and open up the conversation. Use the 6 universal principles of influence and learn how to counteract...
- Training
- Inhouse
- 1 Day
...These attributes do not always come easy to each of us, and we sometimes need help to become more assertive. This workshop will provide an opportunity...
- Course
- Inhouse
...Behaviour appropriate to the promotion of equality and valuing of diversity. How to actively help others in the promotion of equality and valuing of diversity...
- Short course
- Inhouse
- 1 Day
...Practical ways of ensuring that everyone's voice is heard in the meeting. Simple ways to increase the quality of thinking in the meeting. Different tools...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...hesitation as the most effective trainer I have worked with during my 30 odd years in HR/Personnel management. Our continuing engagement of his services is a testament itself"... Learn about: Client satisfaction evaluation, Anger Management, Communication Training...
- NVQ
- Inhouse
- 8 Months
...Apprenticeships are a form of vocational training enabling people to earn while they learn the skills necessary to succeed in their chosen career...
- NVQ
- Inhouse
...in this service for the benefit of both your customers and your business. Suitable for those individuals who wish to pursue a career in customer service...
- Course
- Inhouse
- 2 Days
...support has been given and move employees on, to have knowledge of other support systems. Suitable for: All managers. All managers. Objectives...
- Training
- Inhouse
- 1 Day
...Suitable for: Anyone whose work involves helping or teaching people Anyone whose work involves helping or teaching people How to Communicate More Effectively...
- Course
- Inhouse
- 1 Day
...By the end of the course delegates will: Have a better understanding of why customers can become difficult Be able to recognise verbal and physical signs...