Intermediate Apprenticeship in Sales and Telesales- Level 2

Creative thinking:

• Generating ideas and exploring possibilities
• Asking questions to extend thinking
• Connecting own and others' ideas and experiences in inventive ways
• Questioning own and others' assumptions
• Trying out alternatives or new solutions and following ideas through
• Adapting ideas as circumstances change.

Independent enquiry skills:

• Identifying questions to answer and problems to resolve
• Planning and carrying out research, appreciating the consequences of decisions
• Exploring issues, events or problems from different perspectives
• Analysing and evaluating information, judging its relevance and value
• Considering the influence of circumstances, beliefs and feelings on decisions and events
• Supporting conclusions, using reasoned arguments and evidence

Reflective learning skills:

• Assessing yourself and others, identifying opportunities and achievements
• Setting goals with success criteria for your personal development and work
• Reviewing progress, acting on the outcomes
• Inviting feedback and dealing positively with praise, setbacks and criticism
• Evaluating experiences and learning to inform your future progress
• Communicating your learning in relevant ways for different audiences.

Team working skills:

• Collaborating with others to work towards common goals
• Reaching agreements, managing discussions to achieve results
• Adapting behavior to suit different roles and situations, including leadership roles
• Showing fairness and consideration to others
• Taking responsibility, showing confidence in yourself and your contribution
• Providing constructive support and feedback to others.

Self management skills:

• Seeking out challenges or new responsibilities and showing flexibility when priorities change
• Working towards goals, showing initiative, commitment and perseverance
• Organising time and resources, prioritising actions
• Anticipating, taking and managing risks
• Dealing with competing pressures, including personal and work-related demands
• Responding positively to change, seeking advice and support when needed
• Managing your emotions and building and maintaining relationships.

Effective participation skills:

• Discussing issues of concern, seeking resolution where needed
• Presenting a persuasive case for action
• Proposing practical ways forward, breaking these down into manageable steps
• Identifying improvements that would benefit others as well yourself
• Trying to influence others, negotiating and balancing diverse views to reach workable solutions
• Acting as an advocate for views and beliefs that may differ from your own