Interpersonal Communication Skills

SHV Training

Course

In Salford

Price on request

The best Self-development courses

See all

See all

Description

  • Type

    Workshop

  • Location

    Salford

  • Duration

    1 Day

This workshop is enable delegates to identify areas where they can achieve more from relationships. We will introduce methods of assertive behaviour, consider how we can instil self-confidence and develop strategies to avoid aggressive interactions and communication breakdown. A vital course in the development of anyone within the workplace. Suitable for: Any staff member who may benefit from a more structured approach to dealing with others, both within the company and with customers

Facilities

Location

Start date

Salford (Greater Manchester)
See map
33-35 Winders Way, M6 6BU

Start date

On request

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

Interpersonal Communication Skills

Course Summary

Summary: This course aims to identify areas where delegates can achieve more from relationships through developing an understanding of the process of communication. Through the introduction of a structured approach to communication we will demonstrate methods of assertive behaviour and illustrate strategies to avoid agressive interactions and communication breakdown.

In order to gain the most from this course, delegates should be fully aware of what they hope to achieve from the day.

Group: Sales & Personal Development

Course Contents:

Understanding the process of communication
Barriers to communication, the impact and elimination of these barriers
Interpersonal communication theories
Body Language
Building rapport
Listening skills and barriers to effective listening
Questioning skills
How people use and interpret information
Assertiveness and self confidence
Developing and managing relationships

The course will take account of the requirements of the delegates and hence some additional elements may be covered depending upon the needs of those attending.

Prerequisites
None

Suggested Next Steps
Other personal development courses are available such as Customer Care and Time Management.

Scheduled Dates and Fees
There are no dates currently scheduled for this course.

See related categories

Interpersonal Communication Skills

Price on request

The best Self-development courses

See all

See all