Interpersonal Skills
Training
In Newcastle Upon Tyne
Description
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Type
Training
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Level
Intermediate
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Location
Newcastle upon tyne
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Duration
1 Day
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Start date
Different dates available
Become fully proficient with your interpersonal communications skills. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
Important information
Documents
- Course content
Facilities
Location
Start date
Start date
About this course
The workshop is aimed at individuals who wish to improve their interpersonal communications and relationship building skills.
No previous experience is required for this course.
On receiving your request we will contact you to explain course content, including course dates and payment options.
Reviews
Subjects
- Communication Skills
- Communication Training
- Interpersonal Skills
- Skills Communication
- First Impressions
- Negotiation Skills
- Conversation Skills
- Influencing Skills
- People Interaction
- Building Consensus
- Sharing Opinions
- Powerful Introductions
Teachers and trainers (1)
Chris Edmondson
IT Trainer
Course programme
The topics covered are as follows:
1 Getting Started
· Icebreaker
· Ground rules
· The parking lot
· Workshop objectives
· Action plans and evaluation forms
2 Verbal Communication Skills
· Listening and Hearing: They Aren’t the Same Thing
· Asking Questions
· Communicating with Power
3 Non-Verbal Communication Skills
· Body Language
· The Signals You Send to Others
· It’s Not What You Say,
It’s How You Say It
4 Making Small Talk and Moving Beyond
· Starting a Conversation
· The Four Levels of Conversation
5 Moving a Conversation Along
· Asking for Examples
· Using Repetition
· Using Summary Questions
· Asking for Clarity and Completeness
6 Remembering Names
· Creating a Powerful Introduction
· Using Mnemonics
· Uh-Oh… I’ve Forgotten Your Name
7 Influencing Skills
· Seeing the Other Side
· Building a Bridge
· Giving in Without Giving Up
8 Bringing People to Your Side
· A Dash of Emotion
· Plenty of Facts
· Bringing it All Together
9 Sharing Your Opinion
· Using I Messages
· Disagreeing Constructively
· Building Consensus
10 Negotiating Basics
· Preparation
· Opening
· Bargaining
· Closing
11 Making an Impact
· Creating a Powerful First Impression
· Assessing a Situation
· Being Zealous without Being Offensive
12 Wrapping Up
· Words from the Wise
· Review of Parking Lot
· Lessons Learned
· Completion of Action Plans and Evaluations
Interpersonal Skills