Interviewing and Appraisal Skills

Interviewing and Appraisal Skills

Duration 2 Days

Who should attend?

Managers wishing to develop their interviewing skills for various work situations.

Why should you attend?

As the success of an organisation rests primarily with the quality and happiness of its employees, it is essential that management employ skill and technique in managing selection, appraisal, counselling, disciplinary and exit interviews.

Objectives

How will you and your organisation benefit…

Upon completion of this course you will be able to

• Increasing your confidence and competence as an interviewer
• Understanding the purpose, value and objectives of different interviews
• Taking a structured approach to the different types of interview
• Planning and conducting a range of interviews confidently – selection, appraisal, disciplinary, counselling and exit interviews
• Improving your skills in listening, questioning and rapport building
• Utilising sound interviewing techniques to gather accurate information, interpret information and make decisions
• Making effective decisions based on new skills learnt

Optional: Use of professional actors for role plays and practical activities

Course Outline

• Outlining the types of interviews and their objectives
• The selection interview
• The appraisal interview
• The disciplinary and termination interview
• The counselling interview
• The grievance interview
• The exit interview
• Understanding the general principles of interviewing – approach, preparation, structure, conduct, follow-up
• Identifying the aspects of non-verbal behaviour
• Developing confidence to manage all types of interviews
• Establishing clear interview objectives and pre-planning
• Getting the best out of the interview
• Creating a comfortable environment for interviewing
• Building rapport with the interviewee
• Questioning, probing and listening skills – key techniques
• Pacing, timing and maintaining control
• Giving and receiving feedback
• Opening and closing techniques
• Taking constructive notes
• Utilising structured and situational questions
• Evaluating the information and making your decision
• Adapting your interview skills according to the type of interview
• Managing difficult candidates and situations
• An overview of the Legislation – Human Rights Act, Race Relations Act, Sex Discrimination Act, Disability Discrimination Act
• Case studies, role-plays and presentations