Introduction to Quality Management - Virtual Training
Short course
Online
Description
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Type
Short course
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work.
Facilities
Location
Start date
Start date
About this course
"A clear understanding of the principles of quality
The ability to set quality standards in their area of work
An identification of methods which can be used to improve quality
Skills in motivating staff to achieve high standards
Throughout the day delegates will be encouraged to develop methodologies pertinent to their place of work through practical activities
"
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Quality Training
- Quality management
- Quality
- Staff
- Quality Audit
- Quality Systems
- Quality Policy
- Management Information Systems
- Quality Controller
- Management Tools
Course programme
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:45 Defining quality and quality standards (Identifying the components of quality; how to set standards; who is involved)
10:45 - 11:15 Communicating standards (Getting the message across; establishing the importance of quality standards and compliance)
11:15 - 11:30 Coffee break
11.30 - 12:30 Stating clear and measurable quality standards (How to define standards; the need to measure; measurement techniques; generating feedback; information systems)
12:30 - 13:30 Lunch break
13:30 - 15:00 Identifying quality improvement techniques (Feedback loops; generating action plans; measuring performance; listening to the customer; benchmarking)
15:00 - 15:15 Tea
15.15 - 16:15 Involving and motivating staff (Inducting new staff; staff development; feedback to staff; involvement in the quality process; hearing from the customer; appraisal and managing poor performance)
16:15 - 16:30 Summary & Action Plans Agreed
"Introduction to Quality Management - Virtual Training